Water and sewerage rate concession

Eligible South Australians on low or fixed incomes can receive help with water and sewerage rates.


You may be eligible for water and sewerage concessions for your principal place of residence, if you have one of the following cards:

  • a Pensioner Concession Card
  • Gold Card from the Department of Veterans' Affairs
    • Totally and Permanently Incapacitated (TPI)
    • Extreme Disablement Adjustment (EDA)
    • War Widow
  • Gold Card from the Department of Veterans' Affairs issued to a person with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004
  • Low Income Health Care Card


You receive one of the following eligible Centrelink payments:

  • Newstart Allowance
  • Sickness Allowance
  • Widow Allowance
  • Youth Allowance
  • Partner Allowance
  • Parenting Payment
  • Special Benefit
  • Community Development Employment Project (CDEP)
  • New Enterprise Incentive Scheme (NEIS)
  • Austudy
  • Farm Household Allowance
  • War widow pension under legislation of the United Kingdom or New Zealand


  • You can demonstrate that you and your spouse or domestic partner meet low income provisions in the low income earners category.

Residential parks

If you live in a residential park you may be eligible for a combined concession for your water, sewerage and energy.

Residential Park Scheme

Water concession

From 1 July 2013 the water concession will be calculated as up to 30% of the total annual water bill, subject to the minimum and maximum amounts in the table below.


Minimum for owner occupier $185
Maximum for owner occupier  $295
Minimum for tenants $120
Maximum for tenants $230

The rate of water concession for tenants is lower because tenants are not generally liable for the supply charge component of water bills.

Sewerage concession

The current maximum sewerage rate remission is $110 per annum.

How to apply

Before you begin

To enable your application to be assessed, you may need to provide the following additional supporting information.

If you hold a Low Income Health Care Card you will need to send in a copy of both sides of your card with your application.

If you are a private rental tenant you will need to provide:

  • a copy of your residential tenancy agreement which states that you are responsible for the full cost of all water usage
  • a copy of your most recent water bill showing the water charges.

If you are a Housing SA tenant you do not need to provide a copy of your residential tenancy agreement.

If you live in a residential facility (such as a retirement village) you will need to provide a copy of your most recent water bill from your residential facility.

If you are supplied water from your council or a private water service you will need to provide a copy of your most recent water bill showing the water charges.

If you are connected to a community wastewater management system (CWMS) you will need to provide a copy of your council rates notice showing the CWMS charge.

Applicants not with SA Water

If you are not a customer of SA Water, your concession will be paid directly into your bank account by electronic funds transfer (EFT). Please provide your bank details by completing the

ConcessionsSA EFT Authorisation Form and submit with your concessions application form.


Complete the form on the Department for Communities and Social Inclusion website.

Apply now

If you apply online you'll still need to email or post your additional information and your reference number.


1. Complete the form

Download and complete concessions application form (249.5 KB PDF) or phone the Concessions Hotline 1800 307 758 and ask for a form to be sent to you.

2. Submit the application

Post the form and supporting information (no postage stamp required) to:

Reply Paid 292
Adelaide SA 5001

What happens next

If your application is approved, your water or sewerage account will be automatically credited with the concession amount.




Concessions Hotline - 1800 307 758

If you have a hearing or speech impairment - TTY 8226 6789

Interpreting and translating

To arrange an onsite or telephone interpreter, or to have a document translated, please call the Interpreting and Translating Centre (ITC) on 1800 280 203.

Related information

Other sites

Concession finder


Hardship policy for residential customers of major water industry retailers - February 2013 (210.1 KB PDF)
Hardship policy for residential customers of minor and intermediate water industry retailers - September 2013

Alternative versions of documents

Many documents are displayed as PDF files. If you have problems accessing documents in the PDF format, you can request a copy to be made available in an alternative format.


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Page last updated 21 April 2017

Provided by:
Department for Communities and Social Inclusion
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