Personal alert systems rebate scheme

A personal alert system is a device that enables people to call for help in an emergency if they are unable to access or use a telephone.

This scheme provides approved applicants a rebate of:

  • up to $380 for the purchase and installation of approved monitored systems
  • up to $250 per year for monitoring services for approved monitored systems.

Rebates will only be paid to applicants who obtain approval before purchasing an approved system from a recognised supplier.

If you have an urgent medical need for a personal alert system, contact us on 1300 700 169 and ask for priority assessment of your application.


To be eligible for a personal alert system rebate you must meet all these conditions:

  • be aged 75 years or older (people of Aboriginal descent must be 65 years or older)
  • have a Centrelink Pensioner Concession Card or a Department of Veterans' Affairs Pensioner Concession Card
  • be a permanent resident of South Australia.

You must also meet the additional criteria described in the next section.

Additional criteria

You must have a referral from a registered health professional who certifies that you meet both the clinical and functional criteria described here.

Clinical criteria

You must:

  • be at high risk of falls
  • suffer from a major medical or chronic condition that requires an immediate and urgent response in an emergency.

Functional criteria

You must:

  • have sufficient physical and cognitive function to wear and operate the personal alert system
  • be willing to wear the alert system 24 hours a day and to activate the system if necessary.

Social criteria

At least one of the following must apply to you:

  • you live alone
  • you are alone for most of the day or night
  • you live exclusively with someone who is unable to get to the phone in an emergency, or is unable to use the phone.

People not eligible for the rebate

  • Veterans or veterans' widows or widowers who are eligible under the Department of Veterans' Affairs Rehabilitation Appliances Program.
  • People who live independently in a retirement village where a personal alert system or similar service is included in the residence contract.
  • People who live in supported accommodation, such as a Supported Residential Facility or residential aged care facility.

Approved suppliers and alert systems

Personal alert systems are all monitored systems. Some systems let you choose to self-install; others are installed by a technician.

Monitored systems

SupplierName of alert systemRange of pendant*InstallationPurchase
Annual monitoring cost
Active Watch
Ph: 8261 0660
Smart Link Mediminder 106-189 or 106-224 (3G SIM card included) Up to 300 metres Installation included in purchase price $380.00 $250.00 pa
Australian Personal Alert Systems (AUSTRONICS) Ph: 1300 850 436 ERICA 916 2-way Medical Alarm
(3G SIM card included)
Up to 350 metres Installation is $135.00 $380.00 $250.00 pa
Australian Personal Security (APS)
Ph: 8682 5250
Smartcaller HP5 Bluephone Professional
(3G SIM card included)
Up to 100 metres Self-install $455.00 $253.00 pa
Ph: 1300 75 85 95
CareAlert Smart Dialler Model CA 0417 (3G SIM card included) 150 metres Comes pre-programmed and ready to plug in and use $380.00 $250.00 pa
Clarke Security Pty Ltd
Ph: 8352 3300
Chiptech Eve
(3G SIM card included)
Up to 300 metres Installation included in purchase price (metro areas only) $380.00 $249.60 pa
INS Lifeguard
Ph: 1800 636 226
LifeGuard Smartphone IP Dialler (3G SIM card included) 50-100 metres Installation is from $152.00 (plus GST) or Self-install $91.00 (plus GST) $499.00 Standard Wrist/Neck Transmitter is $67.34 (plus GST) $255.00 pa
Ph: 8202 4695
Chiptech Eve
(3G SIM card included)
Up to 300 metres Self-install (RAA installation in Adelaide metro areas available for $50.00) $379.00 $343.20 pa
3G SIM and network charges included
Ph: 1300 854 365
Smart Link Mediminder
(3G SIM card included)
Up to 300 metres Installation is from
$150.00 or Self-install for free
$380.00 $240.00 pa
SA Ambulance Service
Ph: 1300 136 272
3G Medi-Minder
(3G SIM card included)
30-80 metres Installation is $126.50 $380.00 plus installation $324.00 pa
Ph: 8334 1333
Smart Caller HP4 Bluephone Professional (3G SIM card not included) Up to 100 metres Self-install
(Installation available)
$570.00 $250.00 pa
Security House of SA
Ph: 8162 5500
Smart Link Mediminder (3G SIM card included) Up to 300 metres Installation included in purchase price $380.00 $250.00 pa

Prices are subject to change.

*The range indicated for each pendant is the maximum distance for its radio signal to effectively reach the Alert System when obstacles are present - eg double-brick walls, trees, hedges.

Download the list of approved alert systems and suppliers (118.4 KB PDF)

Help with choosing a system

Two organisations can help with choosing a system.

Seniors Information Service

The Catalyst Foundation provides a Seniors Information Service (SIS) which includes information about personal alert systems and a list of providers in South Australia.

Visit the Catalyst Foundation's Seniors Information Service at:
149 Currie Street, Adelaide
Phone 8168 8776 or 1800 636 368 (SA country freecall)

Independent Living Centre

The Independent Living Centre (ILC) provides information and advice on equipment to help individuals improve their quality of life and maintain their independence. This service is free of charge and available for all members of the public.

ILC has an extensive range of monitored systems for the public to browse and trial. Health professionals can advise on the most appropriate system to suit your needs, as well as provide detailed product information and supplier details.

ILC's equipment catalogue has additional information on personal alert systems.

Visit the ILC at:
11 Blacks Road
Gilles Plains

Phone: 8266 5260 or 1300 885 886 (SA and NT callers only)

The National Broadband Network (NBN) and your Personal Alert System

The introduction of the National Broadband Network (NBN) telephone services may have implications for people who use personal alert systems. Personal alert systems can work under the NBN but you will need to ensure that, when the NBN begins rolling out in your area, your telephone provider (new or existing) is aware you have an alert system and can support its continued operation.

In some cases, new equipment or extra wiring may be required.

To assist you in this process it is important you register your personal alert system.

If you have a personal alert system, or are intending to obtain one, you can register your address immediately, either online on the NBN Co Medical Alarm Register page or by calling 1800 227 300.

To register, you do not need to wait until the NBN is being rolled out in your area. More information about alert systems and the NBN is also available on this site.


Please call 1300 700 169 if you have specific queries about terms and conditions for the Personal Alert System Rebate Scheme.

How to apply

1. Complete the form

Application for approval  (103.1 KB PDF) or phone Personal Alert Systems Rebate Scheme on 1300 700 169 and ask for a form to be posted to you.

2. Submit the application


Email forms to


Fax forms to 8226 7047


Post forms (no postage stamp required) to:

Personal Alert Systems Rebate Scheme
Concessions and Support Services
Reply Paid 292
Adelaide SA 5001




1300 700 169

If you have a hearing or speech impairment, please use TTY 8226 6789.

Interpreting and translating

To arrange an on-site or telephone interpreter, or to have a document translated, please call the Interpreting and Translating Centre (ITC) on 1800 280 203.

Related information

On this site

Approved suppliers and alert systems


Personal Alert System brochure (107.1 KB PDF)
Personal Alert System Rebate Scheme - client information sheet (67.9 KB PDF)
Personal Alert System Rebate Scheme - terms and conditions

Many documents are provided as PDF files. If you have problems accessing or reading these documents you can ask for a copy to be made available in another format.

Was this page useful?

Take a moment to tell us why. If you need a response send an enquiry instead.

Page last updated 23 March 2018

Provided by:
Department of Human Services
Last Updated:
Printed on:
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016