Buying goods and services

Gym membership

Types of membership

There are two main types of membership contract, fixed term or periodic. Some gyms also offer casual visits, a trial membership or month by month option if you don’t wish to be locked in for a longer period of time.

Fixed term

This agreement is where you sign up for a fixed period. By law, the period cannot be more than 12 months. Additional fixed-term contracts can only be negotiated when there are less than three months to run on an existing agreement.

Periodic

This agreement can continually roll over, a bit like a periodic rental agreement. The agreement can't be any longer than three months.

Before you sign up

  • Check what's included in the membership offer. Some packages exclude things such as a personal trainer, specific classes or pool access.
  • Visit the gym before you sign up. Check if the equipment and facilities will suit your needs.
  • Check the hours you can access the gym. Some gyms offer 24-hour facilities.
  • Be clear about how much you will need to pay and when. By law, fitness centres cannot ask you to pay more than 12 months in advance.
  • Find out about any cancellation terms and conditions - eg can you cancel if you aren’t able to visit the gym due to an injury or extended vacation?
  • If you have any pre-existing injuries or health conditions, seek advice from your doctor before starting a new exercise program.
  • Your contract must be in writing and include certain information, such as whether it’s a fixed term or periodic agreement. All fees and charges, and a warning to consumers about cancelling any direct debits, must also be included.
  • Read your contract in full before you sign. Make sure you understand exactly what you are signing up for.

Cancelling a membership

You can cancel a membership and ask for a refund if there is a major problem - eg the equipment is always broken or the pool is green.

If you cancel for other reasons, you may still have to pay for the membership. Check the contract to see if there are any penalties for cancelling or suspending the contract.

If you sign up for a periodic agreement for three months, you can terminate at the end without having to a pay a penalty.

Contact CBS

Online: Contact CBS

Phone131 882

In person:
91 Grenfell Street
Adelaide

Post:
GPO Box 1719
Adelaide SA 5001


Page last updated 23 August 2018

Provided by:
Attorney-General's Department
URL:
https://www.sa.gov.au/topics/rights-and-law/consumer-rights/shopping-tips/gym-membership
Last Updated:
23/08/18
Printed on:
16/11/18
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2018