ALERT

COVID-19

Get the most recent information on South Australia's response to the Coronavirus pandemic.

Call centres and information lines

Dealing with debt collectors

You may be contacted by a debt collector if you fall behind on a loan or credit card repayment and don't contact your creditor.

A debt collector may be from the original credit or service provider, or a debt collection agency acting on the creditor's behalf.

If a debt collector contacts you, you can expect to be treated in a professional manner.

Dealing with Debt Collectors: Your Rights and Responsibilities, on the Money Smart website, provides information about:

  • what to do when a debt collector contacts you
  • how and when a debt collector can contact you
  • unacceptable behaviours by debt collectors
  • disputing a debt
  • whether you are being taken to court.

Free legal advice

If you want to dispute a debt, or feel your rights have been infringed in any way, free legal advice - and representation in some cases - is available through the Consumer Credit Law Centre South Australia (CCLCSA).

The CCLCSA can help with:

  • repossessions and mortgage loan foreclosure
  • debt management options (including bankruptcy and debt agreements)
  • debtor's court and ongoing assistance and casework, including court/tribunal representation
  • disputes related to loans for personal, domestic and household use - eg credit cards, mortgages, personal loans
  • credit debt
  • credit history reports.

Contact CCLCSA

Email

Phone

8342 1800 or 1300 886 220 for country callers


Related information

On this site

Free legal advice


Was this page useful?


Page last updated 8 March 2019

Provided by:
Attorney-General's Department
URL:
https://www.sa.gov.au/topics/rights-and-law/consumer-rights/disputes/dealing-with-debt-collectors
Last Updated:
08/03/19
Printed on:
02/04/20
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2020
Close