Complaining to the landlord of a disruptive neighbour
If you're still having problems with a noisy or disruptive neighbour after you've spoken with them, you'll need to complain to the landlord or the owner of the property. Call the police if you believe your safety or the safety of others is at risk - 131 444 (or 000 in an emergency).
Finding the owner of a property
You can find the owner of a property by:
- contacting your local council
- searching the property's address on SAILIS - there is a fee for this service.
You should be able to tell from the results whether your neighbour owns the property, or if they are renting:
- public housing
- from a community housing organisation.
The neighbour owns the property
If your neighbour owns the property, report any complaints to the appropriate authority.
Reporting disruptive incidents caused by a neighbour describes how to report different types of problems.
The neighbour rents the property
Tenants who interfere with the comfort, peace and privacy of their neighbours are breaking the conditions of their lease agreement.
Tenants are responsible for:
- the behaviour of everyone living or visiting the property
- the behaviour and welfare of pets and other animals
- keeping the property in a good and reasonable condition.
Ask the landlord or the property owner to intervene. If the problem continues, contact the Consumer and Business Services tenancies branch for advice.
To complain about a public housing tenant do one of these things:
- complete the online complaint form
- email: firstname.lastname@example.org
- phone: 131 299 between 8.30 am and 5.30 pm Monday to Friday
- post a completed disruptive tenant complaint form to Housing SA
- attend any Housing SA office.
All complaints are kept confidential and treated seriously. If you provide your contact details, Housing SA will get back to you within seven working days to follow up.
If you choose to remain anonymous Housing SA won't be able to let you know what is happening with your complaint, and they may find it difficult to take action.
Residents in a rooming house or residential park
If you have an issue with a resident in a rooming house or residential park speak to the park operator or rooming house proprietor.