Tenancy bonds

Residential Bonds Online service

Residential Bonds Online (RBO) is a free, secure service that can be accessed at any time and on all internet based devices. With RBO there are no more queues – processing times are reduced making all bond transactions faster and easier.

Parties to a bond can track a bond through our ' check bond status' online service. You can check whether a bond is lodged or track the progress of a bond claim.

Check bond status


Login or register for RBO


Agents and landlords/proprietors using RBO

Agents and landlords/proprietors can:

  • lodge a bond – including a bond guarantee
  • check a bond status
  • manage bond information – ownership, management and tenant/resident changes
  • refund a bond.

Provide the tenant's email address when you lodge a bond so the tenant can also use the online service. Bond refunds can be processed faster through RBO.

Updating or adding a tenant's email address to RBO

If the tenant's email address was not provided when the bond was lodged notify CBS by completing the online form to update or add an email address to RBO.

Registered agents must use RBO

It is compulsory for registered agents to use RBO. Landlords/proprietors who don’t use RBO can still manage bonds manually.

Resources

Agents can enrol in a free RBO information session.

The RBO instruction manual for agents (2.4 MB PDF) and RBO instruction manual for landlords and proprietors (1.8 MB PDF) provide easy, step-by-step instructions for managing a bond online.

Tenants/residents using RBO

Provide your email address to the agent or landlord/proprietor at the start of your tenancy so that you can use RBO to:

  • check your bond status
  • request a bond refund, which can go straight into a bank account or be received as a cheque.

At the end of your tenancy, keep your Australian bank account open so that your bond refund can be paid into that account. You must lodge an International Money Transfer (66.8 KB PDF) form with CBS if the bond needs to be transferred into an overseas account, bank fees may apply.

Update or add your email address to RBO

If your email address was not provided to CBS when your bond was lodged, or if your email address has changed notify CBS by completing the online form to update or add your email address to RBO.

Once your email address is processed you will receive a confirmation email asking you to sign in to RBO.

The RBO tenant user guide (1.5 MB PDF) provides easy to follow step-by-step instructions on how to use RBO.


Related information

Downloads

Contact

For an alternative version of a document on this page, contact CBS.

Consumer and Business Services (CBS) has a single phone number for all sections - phone 131 882.


Was this page useful?

Take a moment to tell us why. If you need a response send an enquiry instead.


Page last updated 19 June 2018

Provided by:
Attorney-General's Department
URL:
https://www.sa.gov.au/topics/housing/renting-and-letting/tenancy-bonds/residential-bonds-online-service
Last Updated:
19/06/18
Printed on:
25/06/18
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2018