Residential Bonds Online service
It is compulsory for registered agents to use Residential Bonds Online (RBO). Landlords or proprietors who don’t use RBO can still manage bonds manually.
Provide the tenant's email address when you lodge a bond so the tenant can also use the online service. Bond refunds can be processed faster through RBO.
Parties to a bond can check whether it has been lodged or track the progress of a bond claim.
Using RBO agents and landlords can:
- lodge a bond - including a SA Housing bond guarantee
- check a bond status
- manage bond information - ownership, management and tenant changes
- re-send a tenant's activation email
- import manually lodged bonds to the online system
- refund a bond.
Help with RBO
Information sheets to help you use RBO are available on the CBS website for:
Update or add your email address to RBO
If your email address was not provided to CBS when your bond was lodged, or if your email address has changed, notify CBS by completing the online form to update or add your email address to RBO.
Once your email address is processed you will receive a confirmation email asking you to sign in to RBO.
Updating or adding a tenant's email address to RBO
If the tenant's email address was not provided when the bond was lodged notify CBS by completing the online form to update or add an email address to RBO.
Tenants using RBO
Provide your email address to the agent or landlord/proprietor at the start of your tenancy so that you can use RBO to:
- check your bond status
- request a bond refund, which can go straight into a bank account.
At the end of your tenancy, keep your Australian bank account open so that your bond refund can be paid into that account. You must lodge an International Money Transfer form with CBS if the bond needs to be transferred into an overseas account, bank fees may apply.
Verifying a tenant's identity
For tenants to access RBO they must have their identity verified through the Commonwealth Government's Document Verification Service (DVS). This provides extra security and assists the bond refund process at the end of a tenancy. Once approved by CBS, the tenant will have full access to their RBO account and bond information.
The identification provided must be an Australian issued document. Forms of identification accepted:
- birth certificate
- driver's licence
- medicare card
- travel visa
- marriage certificate
- Centrelink health card.