The bond should be returned to the tenant/resident at the end of the tenancy or lease if there are no claims by the landlord/proprietor for cleaning, outstanding rent or other costs. Bond guarantees will be returned to Housing SA - the tenant/resident will need to pay back Housing SA for any bond claimed.
Residential Bonds Online
Both the tenant and landlord must be registered with RBO to refund a bond electronically.
Once the landlord and tenant agree to refund the bond and on any claims made, a request can be lodged.
How bonds are refunded
There are two ways a bond can be refunded:
- directly into a bank account
- by cheque.
Providing your bank details
You can enter your bank account details in RBO during the refund process.
If completing a bond refund form (244.7 KB PDF) enter your details on the form.
Tenant has moved overseas
Tenants should keep their Australian bank account open so their refund can be paid quickly and easily.
Fill in an International Money Transfer form if the refund needs to be paid into an overseas bank account.
Unclaimed bond money
Funds are held by CBS if the person:
- is not active on RBO at time of refund
- did not provide bank details or forwarding address.
Check a bond status to see if CBS is holding money for you.
Submit the EFT declaration (PDF 313KB) to CBS to release your unclaimed refund. Forms can be lodged online or by post.
Claims on the bond
You can make a claim on RBO or by filling in a bond refund form.
Landlords/proprietors can claim for:
- unpaid rent
- unpaid water supply charges
- repair costs for damage caused by the tenant or resident
- cleaning costs
- cost of re-letting if the tenant or resident leaves before the end of the lease.
- make sure rent is paid up end date on the lease
- pay any outstanding water supply charges
- check the property using the inspection sheet and any photos they took when they moved in.
- complete the inspection sheet and take photos when they leave
- provide the landlord and CBS with their new contact details - this can speed up the refund process.
Bond claims without consent
When a refund form is received (claiming a bond amount), the person who hasn't given consent on the form is notified of a claim. This gives people a chance to dispute it. The notice includes information about the claim and the final date that CBS needs a response.
If the tenant/resident does not respond, the landlord/proprietor must provide evidence of their claim (200.5 KB PDF). Claims can be refused if the evidence is insufficient – an application will then need to be made the South Australian Civil & Administrative Tribunal (SACAT).
Dispute a bond claim
A landlord, proprietor, tenant or Housing SA can dispute a bond claim. We encourage you to talk to each other first. But if the dispute can't be resolved, any person connected to the bond can make a claim or dispute another person's claim.
Registered RBO users can dispute a bond electronically.