Verify special circumstances
If a customer applies for services from a housing provider like Housing SA they may be asked to provide information about any special circumstances they have.
What are special circumstances
If something outside a customer’s control affects their ability to find or maintain accommodation it could be considered special circumstances. It could be a medical condition or disability, or social or cultural factors that negatively impacts them.
Who can verify special circumstances
People who can verify special circumstances include:
- social workers
- community or disability workers
- health professionals
- police officers or victim support services
- religious or community leaders.
Verifying special circumstances
You can complete a Housing Needs Assessment form instead of writing a letter.
What you must provide
You will need to include:
- your name, contact details and organisation
- the customer’s full name, date of birth and address
- who you provide support to in the customer’s household
- what type of support you provide
- how long you’ve been working with the customer
Other details about the customer
Provide enough detail about the customer’s circumstances for housing providers to adequately assess their level of need. This includes providing detail about:
- how their circumstances affect their ability to find and maintain accommodation
- how their circumstances may change in the future
- their previous accommodation history, for example if they have a history of being homeless
- their current accommodation, for example where they are living at the moment and how long they can stay there
- if they need ongoing support, including support to maintain accommodation long-term
- what service you currently provide and how long you will provide it for
- any ongoing or additional supports you have arranged for the customer, for example referred them to other support agencies
- why public or community housing is their only accommodation option
- any specific requirements they would need at their accommodation, for example no stairs, housing modifications
- any financial, social or cultural circumstances you think impacts them.
If you are a health professional also include information about the customer’s condition, treatment plans and long-term prognosis.