Water charges in public housing
SA Water sets the water prices and reads water meters.
If you have a separate meter, you pay for the amount of water you use.
If you have a shared water meter, Housing SA pays the first 30% of the total water bill and the rest is divided equally among the properties that share the meter.
Housing SA will send you a water bill.
You may be eligible for a water concession from Concessions SA.
If you or someone in your household has special circumstances that directly results in high water use you may be eligible for a water allowance from Housing SA.
How to apply
Use your Housing Connect account to apply for a water allowance.
You'll need to provide evidence of your special requirements, for example a letter from a health professional.
Don't have a Housing Connect account? Set up an account.
Dispute a water charge
If you think your water bill is too high check to see if there is a leak.
If you are on a shared water meter contact Housing SA Maintenance and ask them to check for you.
If you are on a separate water meter:
- Take a reading from your water meter last thing at night
- Make sure no one uses water overnight, like flushing the toilet
- Take another reading from your water meter first thing the next morning
- If there's a difference between the two readings there may be a leak
- Report the leak to Housing SA.
If there's no leak but you still believe your water bill is incorrect, contact Housing SA to dispute the charge.
- Saving water in your home - SA Water
- Water - Department for Environment and Water
- Water policy - SA Housing Authority
- Understanding your Housing SA account statement and water invoice - SA Housing Authority
- Provide feedback about Housing SA - SA Housing Authority