Rent, water and other charges

Dispute a water charge - public housing

If you think your water bill is too high, you should first check to see if there's a leak. 

If there is no leak and you still believe your water charge is incorrect, contact Housing SA and tell them you want to dispute the charge.

How to check for a water leak

Separate meter

  1. Take a reading from the water meter last thing at night. 
  2. Take a second reading first thing the next morning. 
  3. Make sure that no water is used between the readings - eg flushing the toilet. 
  4. If the water meter reading has changed this may indicate that you have a leak.

Shared meter

If your property has a shared meter and you think there may be a leak, contact Housing SA Maintenance as soon as possible to organise an investigation.

How to organise maintenance

Maintenance for a public rental property can be organised by phoning Housing SA Maintenance on 131 288 between 7.00 am and 7.00 pm.

To report emergency repairs - eg gas leaks -  phone 131 288 at any time.


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Page last updated 30 November 2016

Provided by:
Department for Communities and Social Inclusion
URL:
https://www.sa.gov.au/topics/housing/public-and-community-housing/tenants/rent-water-and-other-charges/dispute-a-water-charge
Last Updated:
30/11/16
Printed on:
20/11/17
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016