Request repairs to public housing

Report a need for maintenance or repairs to Housing SA. They can organise for a contractor to carry out the work. This includes if the repair is needed due to damage or general wear and tear.

All damage must be reported, whether it was caused by:

  • someone in your household
  • someone else
  • natural disaster or accident.

How to report

Request urgent repairs anytime by phone on 131 288.

What is considered urgent

Log in to Housing Connect now to request non-urgent maintenance and repairs.

What is considered non-urgent

Other ways to report

Anangu Pitjantjatjara Yankunytjatjara lands

You will need to report all maintenance issues to the Umuwa Housing SA office- don't contact Housing SA Maintenance.

Phone: 8954 8188

What happens next

Housing SA will organise a contractor to begin work, once they know:

  • when you will be home
  • the type of work that is needed
  • when the contractor is in the community - if you live in the Anangu Pitjantjatjara Yankunytjatjara lands.

Contractors in your home

Urgent repairs

You must be home to give the contractor access to the property. If you're not home, you may be charged a call-out fee. Work starts within 4 hours to 1 business day, depending on how urgent it is.

In the Anangu Pitjantjatjara Yankunytjatjara lands, urgent repairs start:

  • the same day if it’s reported before 1:00 pm
  • the next calendar day if it’s reported after 1:00 pm.

Who pays for repairs

You won't be charged for maintenance and repairs needed because of the property's age or its reasonable use. For example, rusted flyscreens, leaky taps or worn floor coverings. This is considered fair wear and tear.

You won't be charged for repairs if the damage was caused by someone else's illegal act, for example, damage to the back door from an attempted break-in.

Housing SA will need proof of the illegal act. Make sure you:

  1. report the incident to police and ask for a report number
  2. give Housing SA Maintenance that number when you report the damage.

Tenants are charged for repairs when:

  • the tenant, someone living with them or a visitor caused the damage – deliberately or accidentally. For example, a visitor breaks a window.
  • the property has been neglected or not kept in good condition. For example, repair of scorch marks on kitchen benches or removing stains on walls and floors.

Check a repair's status with your Housing Connect account.

Phone Housing SA maintenance on 131 288 to dispute a maintenance charge.


Related information

On this site

Lease agreements in public housing

Other websites

Maintenance policy - SA Housing Authority


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Page last updated 27 July 2022

Provided by:
SA Housing Authority
URL:
https://www.sa.gov.au/topics/housing/public-and-community-housing/tenants/maintenance-of-public-housing/request-repairs
Last Updated:
27/07/22
Printed on:
13/08/22
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2022
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