Request repairs to public housing
If you're renting public housing, any repairs to the property must be arranged through Housing SA.
Housing SA can’t help if you lose your keys or lock yourself out.
Repairs in the Anangu Pitjantjatjara Yankunytjatjara lands
You will need to report all maintenance issues to the Umuwa Housing SA office. - don't contact Housing SA Maintenance.
What happens next
The work will start once we know:
- when you will be home
- the type of work that is needed.
- when the contractor is in the community - if you live in the Anangu Pitjantjatjara Yankunytjatjara lands.
There could be a delay for non-urgent repairs due to increased contractor demand.
Check a repair's status with your Housing Connect account.
You must be home to give the contractor access to the property. If you're not home, you will be charged a call-out fee. Work starts within 4 hours to 1 business day, depending on how urgent it is.
In the Anangu Pitjantjatjara Yankunytjatjara lands, urgent repairs start:
- the same day if it’s reported before 1:00 pm
- the next calendar day if it’s reported after 1:00 pm.
Tenants might have to pay if:
- they have been negligent and haven't looked after the property
- the tenant, someone living with them or a visitor caused the damage - deliberately or accidentally.
Contractors in your home
Housing SA will arrange for a contractor to carry out the work in your home after you report a maintenance issue. The contractor may contact you to arrange a time for the repairs to be carried out. If you aren't at home they will leave a card with:
- their name, address and contact details
- the date and time they called
- why they called.
Get back to them as soon as possible to organise a time to carry out the repairs.
The contractor must:
- show you their identification before entering your home
- make sure the work area is left in a safe, clean and tidy condition at the end of each working day
- remove any rubbish they create
- be polite and respectful to you, your home and your possessions.
The contractor has the right to leave without carrying out or completing repairs if:
- you refuse to stop smoking around them
- their safety is threatened, for example, someone threatens them, or an aggressive dog isn't properly restrained.
You are breaking the conditions of your lease agreement if you:
- refuse to give the contractor access to your property to carry out the repairs
- harass, threaten or act aggressively towards a contractor.
Help the contractor by:
- keeping children and pets out of the way
- moving any furniture or other items that are in the way.
Feedback and complaints
Contact Housing SA Maintenance if you:
If you live in the Anangu Pitjantjatjara Yankunytjatjara lands report feedback to the Umuwa Housing SA office.