Maintenance of public housing

Request repairs to public housing

If you're renting public housing that needs repairs, Housing SA will arrange for a contractor to carry out the work.

You may have to pay if:

  • you, someone living with you or your visitor caused the damage deliberately or accidentally
  • you have been negligent and you haven't kept the property in good condition.

Housing SA can’t help if you lose your keys or lock yourself out.

Non-urgent maintenance issues

Report non-urgent maintenance issues using the online form, or call Housing SA Maintenance on 131 288 7.00 am to 7.00 pm Monday to Friday. Non-urgent repairs will start based on the type of work needed and when you will be home.

Non-urgent repairs include:

  • dripping taps
  • leaking gutters
  • wall cracking
  • concreting
  • fencing
  • replacing kitchen fixtures.

Report it Do not use the online form for urgent repairs.

Report maintenance issues in the Anangu Pitjantjatjara Yankunytjatjara lands

If you live in the Anangu Pitjantjatjara Yankunytjatjara lands report all maintenance issues to the Maintenance Coordinator at the Umuwa Housing SA office.

Urgent repairs start:

  • the same day if it’s reported to the contractor before 1.00 pm
  • next calendar day if it’s reported after 1.00 pm.

Non urgent repairs will start based on the type of work needed, when you will be home or when a contractor is in your community.

For all tenants

What you'll need

You will be asked to provide:

  • your name, address and phone number
  • your Housing SA customer number
  • details about the type and location of the repairs
  • a time when you will be home to let a contractor in.

Urgent maintenance issues

Phone Housing SA Maintenance at any time on 131 288 to report urgent repairs.

Urgent repairs can include:

  • damage caused by a disaster or incident such as storm damage, major flooding or a fire
  • major roof leaks
  • burst water pipes
  • a gas leak
  • exposed electrical parts
  • no hot water
  • a blocked toilet.

If you report an urgent repair you must be home to give the contractor access to the property. If you aren't home when the contractor calls, you will be charged a call-out fee.

Work starts within 4 hours to 24 hours, depending on how urgent it is.

Contractors in your home

After you report a maintenance issue to Housing SA, they will arrange for a contractor to carry out the work. The contractor may contact you to arrange a time for the repairs to be carried out. If you aren't at home they will leave a card with their:

  • name, address and contact details
  • the date and time they called
  • why they called.

Get back to them as soon as possible, and organise a time for them to come and carry out the repairs.

Contractor's rights and responsibilities

The contractor must:

  • show you their identification before entering your home
  • make sure the work area is left in a safe, clean and tidy condition at the end of each working day
  • remove any rubbish they create
  • be polite and respectful to you, your home and your possessions.

The contractor has the right to leave without carrying out or completing repairs if:

  • you refuse to stop smoking around them
  • their safety is threatened , for example someone threatens them or an aggressive dog isn't properly restrained.

Your rights and responsibilities

You are breaking the conditions of your lease agreement if you:

  • refuse to give the contractor access to your property to carry out the repairs
  • harass, threaten or behave aggressively towards a contractor.

Help the contractor by:

  • being polite and respectful
  • keeping children and pets out of the way
  • moving any furniture or other items that are in the way.

Feedback or complaints about maintenance work

Contact Housing SA maintenance if you:

  • are not happy with a contractor's behaviour
  • are concerned about the standard of the work carried out
  • are not satisfied with the time it has taken the contractor to call and carry out the work
  • would like to give any other feedback on your experience.

If you live in the Anangu Pitjantjatjara Yankunytjatjara lands report feedback to the maintenance coordinator at the Umuwa Housing SA office.


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Page last updated 2 August 2019

Provided by:
South Australian Housing Authority
URL:
https://www.sa.gov.au/topics/housing/public-and-community-housing/tenants/maintenance-of-public-housing/request-repairs
Last Updated:
02/08/19
Printed on:
20/09/19
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2019
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