Request repairs to public housing
Due to COVID-19 restrictions, non-urgent maintenance and construction work has temporarily stopped at public housing properties.
Pause on non-urgent maintenance work and construction - SA Housing Authority
If you're renting public housing that needs repairs, Housing SA will arrange for a contractor to carry out the work.
You may have to pay if:
- you, someone living with you or your visitor deliberately or accidentally caused the damage
- you have been negligent and you haven't kept the property in good condition.
Housing SA can’t help if you lose your keys or lock yourself out.
What you'll need
You'll be asked to provide:
- your name, address and phone number
- details about the type and location of the repairs
- a time when you will be home to let a contractor in.
Urgent repairs can include:
- damage caused by a disaster or incident, for example storm damage, major flooding or a fire
- major roof leaks
- burst water pipes
- a gas leak
- exposed electrical parts
- no hot water
- a blocked toilet.
How to report
Phone Housing SA Maintenance on 131 288 at any time to report urgent repairs.
Don't use your Housing Connect account or the online form to report urgent repairs.
What happens next
If you report an urgent repair you must be home to give the contractor access to the property. If you're not home when the contractor attends, you will be charged a call-out fee. Work starts within 4 hours to 1 business day, depending on how urgent it is.
Non-urgent maintenance issues
Non-urgent repairs include:
- dripping taps
- leaking gutters
- wall cracking
- replacing kitchen fixtures.
What happens next
Non-urgent repairs will start based on the type of work needed and when you will be home.
Check the status of a repair with your Housing Connect account.
Maintenance issues in the Anangu Pitjantjatjara Yankunytjatjara lands
If you live in the Anangu Pitjantjatjara Yankunytjatjara lands report all maintenance issues to the Maintenance Coordinator at the Umuwa Housing SA office. Don't contact Housing SA Maintenance.
Urgent repairs start:
- the same day if it’s reported to the contractor before 1:00 pm
- the next calendar day if it’s reported after 1:00 pm.
Non-urgent repairs will start based on the type of work needed, when you will be home or when a contractor is in your community.
Contractors in your home
Housing SA will arrange for a contractor to carry out the work in your home after you report a maintenance issue. The contractor may contact you to arrange a time for the repairs to be carried out. If you aren't at home they will leave a card with:
- their name, address and contact details
- the date and time they called
- why they called.
Get back to them as soon as possible, and organise a time for them to carry out the repairs.
Contractor's rights and responsibilities
The contractor must:
- show you their identification before entering your home
- make sure the work area is left in a safe, clean and tidy condition at the end of each working day
- remove any rubbish they create
- be polite and respectful to you, your home and your possessions.
The contractor has the right to leave without carrying out or completing repairs if:
- you refuse to stop smoking around them
- their safety is threatened, for example, someone threatens them, or an aggressive dog isn't properly restrained.
Your rights and responsibilities
You are breaking the conditions of your lease agreement if you:
- refuse to give the contractor access to your property to carry out the repairs
- harass, threaten or act aggressively towards a contractor.
Help the contractor by:
- being polite and respectful
- keeping children and pets out of the way
- moving any furniture or other items that are in the way.
Feedback or complaints about maintenance work
Contact Housing SA Maintenance if you:
- are not happy with a contractor's behaviour
- are concerned about the standard of the work carried out
- are not satisfied with the time it has taken the contractor to call or carry out the work
- would like to give any other feedback on your experience.
If you live in the Anangu Pitjantjatjara Yankunytjatjara lands report feedback to the Maintenance Coordinator or a Housing Officer at the Umuwa Housing SA office.