Request repairs to public housing

If you're renting public housing, any repairs to the property must be arranged through Housing SA.

Housing SA can’t help if you lose your keys or lock yourself out.

How to report

Urgent repairs must be reported by phone on 131 288.

What is considered urgent

Log in to Housing Connect to report non-urgent maintenance and repairs.

What is considered non-urgent

Other ways to report

Repairs in the Anangu Pitjantjatjara Yankunytjatjara lands

You will need to report all maintenance issues to the Umuwa Housing SA office. - don't contact Housing SA Maintenance.

What happens next

The work will start once we know:

  • when you will be home
  • the type of work that is needed.
  • when the contractor is in the community - if you live in the Anangu Pitjantjatjara Yankunytjatjara lands.

There could be a delay for non-urgent repairs due to increased contractor demand.

Check a repair's status with your Housing Connect account.

Urgent repairs

You must be home to give the contractor access to the property. If you're not home, you will be charged a call-out fee. Work starts within 4 hours to 1 business day, depending on how urgent it is.

In the Anangu Pitjantjatjara Yankunytjatjara lands, urgent repairs start:

  • the same day if it’s reported before 1:00 pm
  • the next calendar day if it’s reported after 1:00 pm.

Repair costs

Tenants might have to pay if:

  • they have been negligent and haven't looked after the property
  • the tenant, someone living with them or a visitor  caused the damage - deliberately or accidentally.

Contractors in your home

Housing SA will arrange for a contractor to carry out the work in your home after you report a maintenance issue. The contractor may contact you to arrange a time for the repairs to be carried out. If you aren't at home they will leave a card with:

  • their name, address and contact details
  • the date and time they called
  • why they called.

Get back to them as soon as possible to organise a time to carry out the repairs.

Contractor's responsibilities

The contractor must:

  • show you their identification before entering your home
  • make sure the work area is left in a safe, clean and tidy condition at the end of each working day
  • remove any rubbish they create
  • be polite and respectful to you, your home and your possessions.

The contractor has the right to leave without carrying out or completing repairs if:

  • you refuse to stop smoking around them
  • their safety is threatened, for example, someone threatens them, or an aggressive dog isn't properly restrained.

Your responsibilities

You are breaking the conditions of your lease agreement if you:

  • refuse to give the contractor access to your property to carry out the repairs
  • harass, threaten or act aggressively towards a contractor.

Help the contractor by:

  • keeping children and pets out of the way
  • moving any furniture or other items that are in the way.

Feedback and complaints

Contact Housing SA Maintenance if you:

  • are not happy with a contractor's behaviour
  • are concerned about the standard of the work
  • are not satisfied with how long it has taken the contractor to call or to carry out the work
  • would like to give other feedback about your experience.
  • If you live in the Anangu Pitjantjatjara Yankunytjatjara lands report feedback to the Umuwa Housing SA office.

    Related information

    On this site

    Lease agreements in public housing

    Other websites

    Housing Connect - SA Housing Authority

    Maintenance policy - SA Housing Authority


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    Page last updated 11 October 2021

    Provided by:
    SA Housing Authority
    URL:
    https://www.sa.gov.au/topics/housing/public-and-community-housing/tenants/maintenance-of-public-housing/request-repairs
    Last Updated:
    11/10/21
    Printed on:
    27/10/21
    Copyright statement:
    SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2021
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