Verifying special circumstances
Guidance for people verifying special circumstances for a customer registering their interest in public or community housing.
A housing provider may ask a customer to verify special circumstances, and provide detail about how it impacts their ability to maintain accommodation such as renting privately. This could include:
- asking for their permission to talk to their supports directly
- getting written verification of the situation.
Who can verify special circumstances
People who can verify special circumstances includes:
- social workers
- community, disability or health workers
- health professionals or specialists
- police officers and victim support services
- religious or community leaders
- other support workers.
Housing providers may:
- contact the person
- ask for written verification
- contact the person verifying the customer’s special circumstance directly
- ask the customer to attend an appointment to discuss their situation in more detail.
Information to include
You need to include all of the below information:
- your name, contact details and organisation
- the customer’s full name, address and date of birth
- who you provide support to, and what form of support you provide
- how long you’ve been working with the customer
- the names, dates of birth and relationship to the customer of other people in the customer’s household.
Provide detail about the customer’s situation, including:
- how it impacts on their ability to secure and maintain housing, including renting privately
- how the situation may change in the future
- their current and previous housing history, such as if they have a history of being homeless and where they’re living now
- if the customer needs ongoing support, including if they need support to maintain accommodation
- which services currently provide support to the customer
- why public or community housing is the customer’s only accommodation option
- any specific property requirements, such as no stairs, bath, specific location close to essential supports
- other relevant financial, social or cultural circumstances that impact the customer.
Information for support workers
If you’re a support or agency worker, also provide the following information:
- how long you’ll be providing support to the customer
- arrangements you’ve made for additional or ongoing support to the customer, like if you’ve referred to other agencies.
Information for health professionals
If you’re a health or medical professional, also provide the following information:
- the customer’s condition, and how their condition directly impacts on their ability to secure and maintain alternative forms of accommodation
- the customer’s treatment plan and long-term prognosis
- how their condition may change in the future.
On this site
For an alternative version of a document on this page contact Housing SA .