Verifying special circumstances

Guidance for people verifying special circumstances for a customer registering their interest in public or community housing.

A housing provider may ask a customer to verify special circumstances, and provide detail about how it impacts their ability to maintain accommodation such as renting privately. This could include:

  • asking for their permission to talk to their supports directly
  • getting written verification of the situation.

Who can verify special circumstances

People who can verify special circumstances includes:

  • social workers
  • community, disability or health workers
  • health professionals or specialists
  • police officers and victim support services
  • religious or community leaders
  • other support workers.

Support or agency workers can complete a public housing needs report form (200.5 KB PDF) or a community housing needs report form (94.6 KB DOCX) instead of writing a letter.

Housing providers may:

  • contact the person
  • ask for written verification
  • contact the person verifying the customer’s special circumstance directly
  • ask the customer to attend an appointment to discuss their situation in more detail.

Information to include

You need to include:

  • your name, contact details and organisation
  • the customer’s full name, address and date of birth
  • who you provide support to, and what form of support you provide
  • how long you’ve been working with the customer
  • the names, dates of birth and relationship to the customer of other people in the customer's household.

Provide detail about the customer’s situation, including:

  • how it impacts on their ability to secure and maintain housing, including renting privately
  • how the situation may change in the future
  • their current and previous housing history, such as if they have a history of being homeless and where they’re living now
  • if the customer needs ongoing support, including if they need support to maintain accommodation
  • which services currently provide support to the customer
  • why public or community housing is the customer’s only accommodation option
  • any specific property requirements, such as no stairs, bath, specific location close to essential supports
  • other relevant financial, social or cultural circumstances that impact the customer.

Information from support workers

If you’re a support or agency worker, also include:

  • how long you’ll be providing support to the customer
  • arrangements you’ve made for additional or ongoing support to the customer, like if you’ve referred to other agencies.

Information from health professionals

If you’re a health or medical professional, also provide:

  • the customer’s condition, and how their condition directly impacts on their ability to secure and maintain alternative forms of accommodation
  • the customer’s treatment plan and long-term prognosis
  • how their condition may change in the future.

Related information

On this site

Register for public and community housing

Other websites

SA directory of community services

For an alternative version of a document on this page contact Housing SA .


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Page last updated 10 September 2018

Provided by:
South Australian Housing Authority
URL:
https://www.sa.gov.au/topics/housing/public-and-community-housing/register-public-housing/guidelines-for-support-letters
Last Updated:
10/09/18
Printed on:
19/10/19
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2019
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