Registration management

Housing offers

Selecting a tenant

Community housing providers select tenants from the customer register according to:

  • eligibility criteria
  • order of the highest category of need eg - category 1 registrants and registration date.

Providers should refer to the registrant's primary contact organisation for information about their situation and housing needs.

Volunteer member-tenant managed housing providers select tenants from the register according to:

  • eligibility criteria
  • membership obligations and requirements
  • group eligibility and criteria eg - is the prospective tenant able to contribute to the management of the organisation
  • the order of the date the registration was received and lodged
  • the level of housing need.

While under the 2006 Funding Agreement it is a requirement that providers have a mandatory bylaw on tenant selection and criteria for membership.

Making an offer of housing

If a registrant has expressed an interest in a particular housing provider, they can only be offered properties by that provider. If they have not indicated any preference, they can be offered a property by any provider. They must meet the provider’s eligibility criteria.

Offers of housing can be made verbally or in writing and must be entered on the customer register.

Each provider can set their own date that a registrant has to respond to an offer and record this on the register once accepted.

The registration must be completed in order for the registrant's status to be updated to 'housed'. This prevents other providers contacting customers who are already housed.

If an offer of housing is rejected by a registrant their reasons must be entered on the register - eg location is unsuitable.

Withdrawing an offer of housing

An offer of housing can be withdrawn by a provider. If this happens the reasons must be entered on the register.

An offer can be withdrawn if:

  • the property is unsuitable for the applicant
  • the condition of the property makes it unsuitable
  • the location is unsuitable
  • the property is no longer available to offer.

Related Information

On this site

Community housing master agreement

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Page last updated 8 May 2018

Provided by:
South Australian Housing Authority
Last Updated:
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