If a registrant doesn't indicate a preference, they can be offered a property by any provider. If they express an interest in a particular housing provider, they can only be offered properties by that provider. They must meet the provider’s eligibility criteria.
Housing offers can be made verbally or in writing and must be entered on the customer register.
Each provider can set their date for a registrant to respond to an offer and record this on the register once accepted.
The registration must be completed in order for the registrant's status to be updated to 'housed'. This prevents other providers contacting customers who are already housed.
If an offer of housing is rejected by a registrant their reasons must be entered on the register, for instance, the location is unsuitable.
Selecting a tenant
Community housing providers select tenants from the Single Housing Register according to:
- eligibility criteria
- order of the highest category of need, for instance, category 1 registrants and registration date.
Providers should refer to the registrant's primary contact organisation for information about their situation and housing needs.
Volunteer member-tenant managed housing providers select tenants from the register according to:
- eligibility criteria
- membership obligations and requirements
- group eligibility and criteria, for example, is the prospective tenant able to contribute to the management of the organisation
- the order of the date the registration was received and lodged
- the level of housing need.
Withdrawing an offer of housing
An offer of housing can be withdrawn by a provider. If this happens the reasons must be entered on the register.
An offer can be withdrawn if:
- the property is unsuitable for the applicant
- the condition of the property makes it unsuitable
- the location is unsuitable
- the property is no longer available to offer.
