Non-government housing providers are required to use the Community Housing Customer Register when selecting eligible tenants for a range of different government-funded housing programs.

A single entry point provides equitable access for eligible customers to register an interest in community housing assistance from the full range of non-government housing providers linked to the register.

The customer register can only be accessed by registered users from Community Housing providers.

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System access and training

Community housing provider staff requesting system access and training should contact to arrange.

Usage policy

The customer register must be used in accordance with the Customer registration and vacancy policy and procedures and the eligibility policy.

For an alternative version of these documents contact SA Housing Authority

Customer register resources

Housing needs assessment resources

All registrants must have their needs assessed, and a letter confirming eligibility will be generated by the register.

Community Housing providers may assist registrants to undertake a housing needs assessment to determine their priority for housing.

Support contacts


Contact Housing SA on 131 299 if a customer:

  • wants more information about how to register for community housing
  • has registered their interest in a volunteer member-tenant managed housing provider and asks about their registration or wants to change their details.

If a customer has registered their interest in a community housing provider and asks about their registration or wants to change their details, contact their primary contact organisation.

Supportive housing program

Contact Housing SA on 131 299 or email if a supportive housing program wants to:

  • change or update a registration of interest
  • change a category of need
  • transfer the primary contact for a community housing provider.

Customer register system

If you're having trouble logging in contact the Helpdesk by:

The help desk is available Monday to Friday, 9.00 am to 5.00 pm. It is not available on weekends or public holidays.

Customer register policies and processes

Policy and process enquiries can be made to Renewal SA by:

For an alternative version of a document on this page contact SA Housing Authority.

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Page last updated 11 March 2020

Provided by:
SA Housing Authority
Last Updated:
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