Retirement housing - information for operators

Operators need a sound knowledge of the Act and Regulations to properly manage a retirement village.

The Retirement Villages Act 2016 and the Retirement Villages Regulations 2017 commenced on 1 January 2018 replacing the previous Act and Regulations.

Information for operators

For information about your obligations and rights under the Act and Regulations download ‘Retirement Villages Act 2016 – Information for Operators (830.3 KB PDF)’. The topics in the booklet are also available in the individual information sheets below.

If you have questions please phone Office for Ageing Well on 8204 2420 for information on the following:

Forms for operators

Operator and village manager survey results

The Office for Ageing Well sought feedback from retirement village operators and managers on the introduction of the Retirement Villages Act 2016 and Retirement Villages Regulations 2017. The legislation commenced operation on 1 January 2018.

Why survey?

The intention is to survey village operators and managers on the operation of the Act annually. This is to ensure that there is a robust source of data on operational and other matters.


The feedback received will assist in understanding the effectiveness of the legislative changes and the cumulative impact on operators, residents and the community.

The results of all surveys will be made publicly available to continue the conversation about ongoing improvement and best practice within the industry.

Here are the survey results:

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Page last updated 28 October 2020

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