Disputes can be resolved personally or with mediation, but sometimes legal action may be required.
Information about your rights
'Knowing Your Rights - A Guide to the Rights of Older South Australians' gives older people increased understanding of their rights and ability to recognise the laws that provide safeguards and protection.
The publication features advice and information on housing, services, consumer and employment rights, financial matters, family and health, legal rights, security and safety and volunteering, for older people to safeguard their rights and remain in control at important stages in their lives.
Download the guide or request a free copy from Legal Services Commission - phone 1300 366 424.
'The Savvy Consumer' helps South Australians navigate their way through the marketplace as consumers. The guide covers topics such as consumer guarantees, refunds and returns, online security, scams, identity theft and product safety.
Visit our Consumer Rights section for more information about common issues consumers face.
The Australian Government's Seniors website has advice on:
- rights and responsibilities
- aged care regulations
- where to go for help.
The Aged Rights Advocacy Service (ARAS) aims to promote and protect the rights and well-being of older people, through the provision of information, education, support and representation. They also have a range of helpful publications.
Who can help?
Call the SA Elder Abuse Prevention phone line on 1800 372 310 if you are concerned about yourself or someone you know who is at risk of, or experiencing, abuse by someone they should be able to trust.
Phone ARAS on 8232 5377 or 1800 700 600 - country toll free or email firstname.lastname@example.org.
The Catalyst Foundation provides information about legal and consumer issues.
JusticeNet SA offers help to people who are financially disadvantaged. In some cases, they may be able to refer you to a solicitor who can represent you for free. Phone 8303 5005 or email email@example.com.
If you have been discriminated against because of your age, the Equal Opportunity Commission can help you.
For more information phone 8207 1977 or 1800 188 163 – country toll-free.