Managing volunteers

Resolving disputes

When grievances occur between volunteers and their organisations, most can be resolved internally, usually through an organisation's grievance procedure and disputes resolution policy or through:

  • intervention by senior management
  • mediation by an independent person where both parties have the opportunity to discuss the problem
  • a more formal review that will include an investigation of the claims of both parties.

The first step is to look at your organisation's grievance procedure and disputes resolution policy or speak with your organisation's senior management, with the hope that your concerns can be resolved.

Support and advice

If you are unable to resolve this matter, there are a number of organisations that can assist you. These include:

Related information

On this site


Was this page useful?

We can't respond to any comment made here. If you need a response, please use our contact page.

Page last updated 30 November 2016

Provided by:
Department for Communities and Social Inclusion
Last Updated:
Printed on:
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016