Replace certificates after a disaster

You and your immediate family can access a priority service to replace birth, marriage and change of name certificates if you have been affected by the 2019/2020 bushfires.

The Registrars of Births, Deaths and Marriages in any state will replace certificates free of charge.

Free replacement certificates are restricted to documents for you and your immediate family.

Replacement certificates

To apply for a free replacement certificate issued by any Australian state or territory:

  1. Visit your local Recovery Centre or call the SA Recovery Hotline on 1800 302 787 and ask for written confirmation that you have suffered loss or damage as a result of the fires and are entitled to free certificates.
  2. Complete the South Australian bushfires application form (PDF 280KB) (also available from the Recovery Centre).
  3. Attach the photocopy of the recovery centre card to your application.
  4. Attach appropriate identification (if you don't have any ID documents, call Births, Deaths and Marriages on 131 882 for assistance).
  5. Lodge the documents:
  6. Post
    Births, Deaths and Marriages
    GPO Box 1351
    Adelaide  SA  5001

    In person
    CBS Customer Service Centre
    Ground floor
    91 Grenfell Street
    Adelaide

Identification

You will need to provide:

One of the following
(showing photo and current name, address and signature)
OR
two of the following
(one must show current name and address and one must show signature)
  • Current Australian driver’s licence
  • Proof of age card
  • Passport
  • Current Australian firearms licence
  • Centrelink or health care card
  • Pension / seniors card
  • Credit / direct debit card OR bank statement
  • Department of Veterans’ Affairs card
  • Defence force/police service ID card
  • Utility account (electricity, gas, water)
  • Business & occupational services licence
  • Telephone/mobile account

A friend or relative can apply for a certificate on your behalf if you give written permission. Please include your contact details and a copy of your ID with your permission.

Contact Births, Deaths and Marriages

Phone: 131 882

In person:
91 Grenfell Street
Adelaide

Post:
GPO Box 1351
Adelaide SA 5001

Related information

On this site

Emergencies and safety
Document replacement

Other websites

Disaster recovery - DHS


Was this page useful?

Take a moment to tell us why.

If you need a response, send an enquiry instead.


Page last updated 15 January 2020

Provided by:
Attorney-General's Department
URL:
https://www.sa.gov.au/topics/family-and-community/births-deaths-and-marriages/certificates/replacement-documents-after-a-disaster
Last Updated:
15/01/20
Printed on:
29/01/20
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2020
Close