Use these resources to support your clients and direct them to free energy advice, financial help and advocacy.
Free advice line
Energy Advisory Service provides a telephone advice line to help people understand their energy use and costs.
Articles for your publications
You can be sent copies of articles for your social media, newsletters and print publications.
Topics include:
- Cooling your home efficiently
- Keeping warm in winter
- Reducing your standby power use
- Reducing your fridge and freezer’s energy use
- Understanding your energy bills.
Borrow resources
- Pop-up banners promoting the Energy Advisory Service in public spaces and at events are available on request.
- Home Energy Toolkits (990.9 KB PDF) can be borrowed for free from most public libraries or directly from the EPP.
Print publications
Contact the EPP if you would like to order print publications, including publications in other languages.
Download or order a publication
Guide to electricity, gas and SA Water services
Contact the EPP if you are a community worker or volunteer and would like to print a booklet of key information available on this website.
Guide to electricity, gas and SA Water services (1.2 MB PDF)
Individual pages on this site can also be printed if the Print this page option is available in the right corner of the screen.
Contact the Energy Partners Program
Phone: 8204 1888
Email: energyadvice@sa.gov.au
Post: GPO Box 320, Adelaide SA 5001
Government and community services
Help from state and federal government includes advice and financial assistance such as:
- Energy efficiency activities
- Help with upgrades and installations - Essential Services Commission of SA
- Compare energy prices
- Help with bills
- Concessions and payment options - SA.GOV.AU
- financial aid - SA.GOV.AU
- Financial emergencies
- Emergency relief - Department of Social Services
- Emergency help with finances - SA.GOV.AU
Complaining to energy providers
The Energy and Water Ombudsman can investigate and resolve problems between customers and energy companies including:
- problems with supply and access
- payment difficulties, leading to disconnection.
Contact the Energy and Water Ombudman SA
Related information
Other websites
Consumer fact sheets - the Australian Energy Regulator
