Reporting water and sewerage incidents

Incident and communication protocol

A water and sewerage incident notification and communication protocol (388.1 KB PDF) has been developed to give water industry entities a clear understanding of their notification and reporting requirements to the Office of the Technical Regulator (OTR).

This protocol does not absolve the entities' responsibilities to any other agency, such as those included in the water/wastewater incident notification and communication protocol established between the Department for Health and Wellbeing, SA Water and the Environment Protection Authority.

Report an incident to the Office of the Technical Regulator

  1. Refer to the OTR's water and sewerage infrastructure notification and communication protocol to determine the type of incident (Priority Type 1, Type 1, Type 2) and the associated notification requirements.
  2. Complete verbal notification within the nominated timeframe, if applicable.
  3. Complete and submit the water and sewerage infrastructure incident notification form (45.9 KB DOCX) within the nominated timeframe.

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Page last updated 7 December 2017

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