During an emergency

Emergency contact numbers

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    Dial 000 in an emergency

    Triple zero

    Triple zero calls are free.

    When you call Triple Zero (000):

    • do you want police, fire or ambulance?
    • stay calm, don't shout, speak slowly and clearly
    • say exactly where to come - give an address or location.

    When to call

    Examples of when to call:

    • someone is seriously injured or in need or urgent medical help
    • your life or property is being threatened
    • you have a just witnessed a serious accident or crime.

    What happens if you can't talk once the call is made

    If you make a call but are unable to talk, a recorded message will play advising 'You have dialed Emergency triple zero. If you require emergency assistance please press or dial 55 after the tone and you will be connected'.

    No matter if 55 is dialed or not, the call is then directed to a police operator. The operator will identify the caller's location, by accessing the caller's billing address for fixed lines and for mobiles through a triangulation from mobile towers. If there is no response from the caller, a police patrol is usually dispatched.

    If you have difficulty speaking English

    If you have difficulty speaking English, you can ask for an interpreter once you have been transferred to the emergency service you requested. This service is free.

    Triple zero information in other languages

    Dial 106 for a text emergency call

    If you are deaf or have a speech or hearing impairment

    If you are deaf or have a hearing or speech impairment, you can make an emergency call to police, fire or ambulance through the National Relay Service (NRS).

    Depending on your particular needs, choose one of the following relay options:

    • TTY (teletypewriter or textphone) users for speak and listen, type and read, type and listen - dial 106
    • Speak and listen users - dial 1800 555 727 and ask for Triple Zero (000)
    • Internet relay users - make an internet relay call and ask for Triple Zero (000)
    • SMS relay users - text 0423 677 767 and ask for Triple Zero (000)
    • Captioned relay users - make a captioned relay call and ask for Triple Zero (000)

    Emergency calls from mobile phones

    Call Triple Zero (000) as normal.

    If Triple Zero (000) doesn't work, call 112.

    You don't need credit on your mobile phone to call Triple Zero (000) or 112 - its always free.

    Calling Triple Zero (000) from a mobile phone

    Network coverage

    Your mobile will use any available network to connect to triple zero, even if you can't get coverage on your normal service.

    If there is no mobile coverage on any network you won't be able to reach the emergency call service, unless you have a mobile satellite phone.

    Your location

    When you call Triple Zero (000) on your mobile, it won't automatically give your exact location.

    If you don't know your exact location, using the Emergency+ app to call Triple Zero (000) can assist. The app provides you with GPS coordinates which you can tell the emergency call-taker.

    The Emergency+ app is available to download free of charge from emergencyapp.triplezero.gov.au.

    Locked handset

    You can call Triple Zero (000) without having to unlock the keypad or key in a PIN.

    Making calls during a major emergency

    Find out what to do in a major event like a severe bushfire or storm if you have trouble making phone calls.

    Boat and marine

    If you need a Volunteer Marine Rescue response call police on Triple Zero (000) or 131 444 or if on coastal waters use the VHF Coastal Radio Network.

    For diving emergencies call the DAN emergency hotline on 1800 088 200.

    Reporting boat incidents


    Dangerous or life-threatening situations - Triple Zero (000)

    Crime Stoppers (report crime anonymously) - 1800 333 000


    Power network faults and emergencies, including loss of supply - 13 13 66.

    If you are deaf, or have a hearing impairment or speech impairment, contact SA Power Networks through the NRS:

    • TTY users phone 13 36 77 then ask for SA Power Networks
    • Speak and Listen users phone 1300 555 727 then ask for SA Power Networks
    • internet relay users connect to the NRS then ask for SA Power Networks

    Powerline safety


    All fires, including bushfire and house fire - Triple Zero (000)


    Gas leaks - 1800 GAS LEAK (1800 427 532) and Triple Zero (000)

    Reporting gas leaks and incidents

    Health and medical

    Emergency situations - Ambulance - Triple Zero (000)

    healthdirect for free health advice from trained clinicians - 1800 022 222

    Mental health emergencies -  13 14 65 or contact hospital mental health services

    Poisons information - 13 11 26

    Health emergencies


    Emergency situations - Triple Zero (000)

    Non-urgent matters - 131 444

    Plant and animal disease

    Plant disease

    Emergency plant pest hotline - 1800 084 881

    Fruit fly and quarantine hotline - 1300 666 010

    Agriculture and animal services emergency - 1800 255 556

    Your nearest PIRSA office

    Animal disease

    Report it to your local vet

    Emergency animal disease watch hotline - 1800 675 888

    Fishwatch hotline - 1800 065 522

    Agriculture and animal services emergency - 1800 255 556

    Your nearest PIRSA office

    Roads and traffic

    Accidents where there is fire or the need for medical assistance - Triple Zero (000)

    Accidents resulting in a traffic hazard - 131 444

    Major arterial roads (dangerous conditions, road hazards and signal faults) - 1800 018 313

    Local council roads (dangerous conditions, road hazards) - the local council

    Reporting road hazards

    Suspicious activity

    National Security Hotline - 1800 123 400

    SA Police - 131 444

    Tree or branch has fallen

    Caused damage to a house - 132 500

    Damaged powerlines - 131 366

    Fallen on a vehicle - 132 500


    Burst water mains - 1300 729 283

    Sewer blockage or overflow - 1300 729 283


    Storm or flood response - 132 500

    Related information

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    Crisis helplines

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    Provided by: SAFECOM
    Page last updated 23 July 2019

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