During an emergency

Emergency contact numbers

Dial 000 in an emergency

Triple zero

Triple zero calls are free.

When you call triple zero (000):

  • do you want police, fire or ambulance?
  • stay calm, don't shout, speak slowly and clearly
  • say exactly where to come - give an address or location.

What happens if you can't talk once the call is made

If you make a call but are unable to talk, a recorded message will play advising 'You have dialed Emergency Triple Zero. If you require emergency assistance please press or dial 55 after the tone and you will be connected'.

No matter if 55 is dialed or not, the call is then directed to a police operator. The operator will identify the caller's location, by accessing the caller's billing address for fixed lines and for mobiles through a triangulation from mobile towers. If there is no response from the caller, a police patrol is usually dispatched.

Dial 106 for a text emergency call

National Relay Service for emergency calls

If you are deaf, or have a hearing or speech impairment, you can contact police, fire or ambulance through the National Relay Service (NRS).

Depending on your particular needs, choose one of the following relay options:

  • TTY (teletypewriter) users for speak and listen, type and read, type and listen - dial 106
  • Speak and listen users - dial  1800 555 727 and ask for triple zero (000)
  • Internet relay users - make an internet relay call and ask for triple zero (000)
  • SMS relay users - text  0423 677 767 and ask for triple zero (000)
  • Captioned relay users - make a captioned relay call and ask for triple zero (000).

Emergency calls from mobile phones

Call triple zero (000) as normal.

If triple zero (000) doesn't work, call 112.

You don't need credit on your mobile phone to call triple zero (000) - its always free.

Calling Triple Zero (000) from a mobile phone

Network coverage

Your mobile will use any available network to connect to triple zero, even if you can't get coverage on your normal service.

If there is no mobile coverage on any network you won't be able to reach the emergency call service, unless you have a mobile satellite phone.

Your location

When you call triple zero on your mobile, it won't automatically give your exact location.

If you don't know your exact location, using the Emergency+ app to call triple zero (000) can assist. The app provides you with GPS coordinates which you can tell the emergency call-taker.

The Emergency+ app is available to download free of charge from emergencyapp.triplezero.gov.au.

Locked handset

You can call triple zero (000) without having to unlock the keypad or key in a PIN.

Boat and marine

If you need a Volunteer Marine Rescue response call police on triple zero or 131 444 or if on coastal waters use the VHF Coastal Radio Network.

For diving emergencies call the DAN emergency hotline on 1800 088 200.

Reporting boat incidents

Crime

Dangerous or life-threatening situations - triple zero (000)

Crime Stoppers (report crime anonymously) - 1800 333 000

  • by TTY - dial 1800 555 677 then ask for 1800 333 000
  • by speak and listen - dial 1800 555 727 then ask for 1800 333 000
  • by internet relay and ask for 1800 333 000
  • make a report online.

Electricity

Power network faults and emergencies, including loss of supply - 13 13 66.

If you are deaf, or have a hearing impairment or speech impairment, contact SA Power Networks through the NRS:

  • TTY users phone 13 36 77 then ask for SA Power Networks
  • Speak and Listen users phone 1300 555 727 then ask for SA Power Networks
  • internet relay users connect to the NRS then ask for SA Power Networks.

Trees and powerlines

Fire

All fires, including bushfire and house fire - triple zero (000)

Gas

Gas leaks - 1800 GAS LEAK (1800 427 532) and triple zero (000)

Reporting gas leaks and incidents

Health and medical

Emergency situations - Ambulance - triple zero (000)

Health Direct for free health advice from trained clinicians - 1800 022 222

Mental health emergencies - 13 14 65

Poisons information - 13 11 26

Health emergencies

Police

Emergency situations - triple zero (000)

Non-urgent matters - 131 444

  • by TTY - dial 133 677 then ask for 131 444
  • by speak and listen - dial 1300 555 727 then ask for 131 444
  • by internet relay and ask for 131 444
  • contact your local police station.

Plant and animal disease

Plant disease

Exotic Plant Pest Watch Hotline - 1800 084 881

Fruit Fly and Quarantine Hotline - 1300 666 010

Your nearest PIRSA office

Animal disease

Report it to your local vet

Emergency Animal Disease Watch Hotline - 1800 675 888

FISHWATCH - 1800 065 522

Your nearest PIRSA office

Roads and traffic

Accidents where there is fire or the need for medical assistance - triple zero (000)

Accidents resulting in a traffic hazard - 131 444

Major arterial roads (dangerous conditions, road hazards and signal faults) - 1800 018 313

Local Council roads (dangerous conditions, road hazards) - the local council

Reporting road hazards

Suspicious activity

National Security Hotline - 1800 123 400

SA Police - 131 444

Water

Burst water mains - 1300 650 950

Sewer blockage or overflow - 1300 883 121

Weather

Storm or flood response - 132 500


Related information

On this site

Crisis helplines


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Provided by: SAFECOM
Page last updated 1 May 2018

Provided by:
SAFECOM
URL:
https://www.sa.gov.au/topics/emergencies-and-safety/during-an-emergency/emergency-numbers
Last Updated:
01/05/18
Printed on:
21/05/18
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016