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Emergency contact numbers

Dial 000 in an emergency

Triple zero

When you call Triple Zero (000):

  • do you want police, fire or ambulance?
  • stay calm, don't shout, speak slowly and clearly
  • say exactly where to come - give an address or location.

Triple zero calls are free.

When to call

Examples of when to call:

  • someone is seriously injured or in need of urgent medical help
  • your life or property is being threatened
  • you have just witnessed a serious accident or crime.

What happens if you can't talk once the call is made

If you make a call but are unable to talk, a recorded message will play advising 'You have dialled Emergency triple zero. If you require emergency assistance please press or dial 55 after the tone and you will be connected'.

No matter if 55 is dialled or not, the call is then directed to a police operator. The operator will identify the caller's location, by accessing the caller's billing address for fixed lines and for mobiles through triangulation from mobile towers. If there is no response from the caller, a police patrol is usually dispatched.

If you have difficulty speaking English

If you have difficulty speaking English, you can ask for an interpreter once you have been transferred to the emergency service you requested. This service is free.

Triple zero information in other languages

Dial 106 for a text emergency call

If you are deaf or have a speech or hearing impairment

If you are deaf or have a hearing or speech impairment, you can make an emergency call to police, fire or ambulance through the National Relay Service (NRS).

Depending on your particular needs, choose one of the following relay options:

  • TTY (teletypewriter or textphone) users for speak and listen, type and read, type and listen - dial 106
  • Speak and listen users - dial 1800 555 727 and ask for Triple Zero (000)
  • Internet relay users - make an internet relay call and ask for Triple Zero (000)
  • SMS relay users - text 0423 677 767 and ask for Triple Zero (000)
  • Captioned relay users - make a captioned relay call and ask for Triple Zero (000)

Emergency calls from mobile phones

Call Triple Zero (000) as normal.

If Triple Zero (000) doesn't work, call 112.

You don't need credit on your mobile phone to call Triple Zero (000) or 112 - its always free.

Network coverage

Your mobile will use any available network to connect to triple zero, even if you can't get coverage on your normal service.

If there is no mobile coverage on any network you won't be able to reach the emergency call service, unless you have a mobile satellite phone.

Your location

When you call Triple Zero (000) on your mobile, it won't automatically give your exact location.

If you don't know your exact location, using the Emergency+ app to call Triple Zero (000) can assist. The app provides you with GPS coordinates which you can tell the emergency call-taker.

The Emergency+ app is available to download free of charge from emergencyapp.triplezero.gov.au.

Locked handset

You can call Triple Zero (000) without having to unlock the keypad or key in a PIN.

Making calls during a major emergency

Find out what to do in a major event like a severe bushfire or storm if you have trouble making phone calls.

Ambulance

In an emergency call Triple Zero (000).

For health advice:

Boat and marine

If you need a Volunteer Marine Rescue response call police on Triple Zero (000) or 131 444 or if on coastal waters use the VHF Coastal Radio Network.

For diving emergencies call the DAN emergency hotline on 1800 088 200.

Reporting boat incidents

Crime

Dangerous or life-threatening situations - Triple Zero (000)

Crime Stoppers (report crime anonymously) - 1800 333 000

Electricity

Power network faults and emergencies, including loss of supply - 13 13 66.

If you are deaf, or have a hearing impairment or speech impairment, contact SA Power Networks through the NRS:

  • TTY users phone 13 36 77 then ask for SA Power Networks
  • Speak and Listen users phone 1300 555 727 then ask for SA Power Networks
  • internet relay users connect to the NRS then ask for SA Power Networks

Powerline safety

Fire

All fires, including bushfire and house fire - Triple Zero (000)

Phone the Bushfire Information Hotline on 1800 362 361 for information regarding fire bans, fire ban districts and bushfire safety.

Flood and storm

For emergency help in flood and storm call 132 500

Gas

Gas leaks - 1800 GAS LEAK (1800 427 532) and Triple Zero (000)

Reporting gas leaks and incidents

Health and medical

Emergency situations - Ambulance - Triple Zero (000)

healthdirect for free health advice from trained clinicians - 1800 022 222

Coronavirus (COVID-19) Health Information Line - phone 1800 020 080

Mental health emergencies -  13 14 65 or contact mental health services

Poisons information - 13 11 26

Health emergencies

Missing persons

Report a missing person at a police station in person or phone 131 444

Overseas assistance

If you are overseas and need urgent consular assistance, contact the Consular Emergency Centre in Canberra:

Police

Emergency situations - Triple Zero (000)

Non-urgent matters - 131 444

Plant and animal disease

Plant disease

Emergency plant pest  - 1800 084 881

Fruit fly and quarantine  - 1300 666 010

Agriculture and animal services emergency - 1800 255 556

Your nearest PIRSA office

Animal disease

Report it to your local vet

Emergency animal diseases  - 1800 675 888

Fishwatch hotline - 1800 065 522

Agriculture and animal services emergency - 1800 255 556

Your nearest PIRSA office

Report suspicious activity

Report anything that doesn't seem right to:

Crime Stoppers - 1800 333 000

National Security Hotline - 1800 123 400

South Australia Police - 131 444

Roads and traffic

Accidents where there is fire or the need for medical assistance - Triple Zero (000)

Accidents resulting in a traffic hazard - 131 444

Major arterial roads (dangerous conditions, road hazards and signal faults) - 1800 018 313

Local council roads (dangerous conditions, road hazards) - the local council

Reporting road hazards

Suspicious activity

National Security Hotline - 1800 123 400

SA Police - 131 444

Tree or branch has fallen

Caused damage to a house - 132 500

Damaged powerlines - 131 366

Fallen on a vehicle - 132 500

Water

Burst water mains - 1300 729 283

Sewer blockage or overflow - 1300 729 283

Weather

Storm or flood response - 132 500


Related information

On this site

Crisis helplines


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Provided by: SAFECOM
Page last updated 29 May 2020

Provided by:
SAFECOM
URL:
https://www.sa.gov.au/topics/emergencies-and-safety/during-an-emergency/emergency-numbers
Last Updated:
29/05/20
Printed on:
01/06/20
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2020
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