Feedback and complaints about child care services
Feedback is valuable as it helps to shape services to meet your needs. Parents and carers have the right to raise issues or concerns about the operation or staffing at:
- child care centres
- children's centres
- rural care services
- baby sitting agencies
- out of school hours care programs
- vacation care programs
- family day care services
You also have a right to be supported by a friend or representative from a support organisation at any meeting.
Raise an issue, make a complaint or give feedback
To raise an issue, make a complaint, or give feedback follow these steps:
1. Identify the issue
It helps to be clear about what the problem or issue is, and what you would like done about it.
2. Find a person to speak to
The manager of the service is a good starting point.
3. Organise a time to meet
Outside of business hours is best so that planned activities are not interrupted.
4. If the matter is not resolved
Email the Education Standards Board email@example.com or phone 1800 882 413 (toll free).
You can check the complaints section of the Education Standards Board website to learn about the types of complaints the Board can handle.
5. If you are still concerned
If you are still concerned about the issue, you can email the chief executive of the education department. The chief executive will expect that you have already tried to resolve the issue using steps 1 to 4.
6. Finally, contact the minister
To take the matter even further, email the Minister for Education. The minister will expect that you have already tried to resolve the issue using Steps 1 to 5.