Personal alert systems rebate scheme
A personal alert system is a device that enables people to call for help in an emergency if they are unable to access or use a telephone.
The Personal Alert Rebate Scheme (PARS) provides approved applicants a rebate of:
- up to $380 for the purchase and installation of approved monitored systems
- up to $250 per year for monitoring services for approved monitored systems up to 30 September 2019
- from 1 October 2019, up to $200 per year for monitoring services for approved monitored systems.
There have been changes to the eligibility criteria and application assessment processes for the PARS.
All applicants must use the new application form.
If you have any questions about the changes, please contact PARS - 1300 700 169.
You may be eligible if you:
- are aged 75 years or older (people of Aboriginal descent must be 65 years or older)
- have a Centrelink or Department of Veterans' Affairs (DVA) Pensioner Concession Card
- are a permanent resident of South Australia
- meet the additional clinical, functional and social criteria requirements
- have sought an assessment for a Commonwealth Home Care Package (HCP) and been assessed as one of the following:
- approved for a level 1 HCP
- approved for a level 2-4 HCP and not assigned an interim HCP
- assessed as not eligible for an HCP.
A registered health professional must certify that you meet all the clinical and functional criteria.
- be a high fall risk
- suffer from an ongoing major medical condition that requires an emergency response.
- have sufficient physical and cognitive function to wear and operate the personal alert system
- be willing to wear the alert system while at your residence and activate it if necessary.
At least one of the following must apply:
- you live alone
- you are alone for most of the day or night
- you live exclusively with someone who is unable to communicate using a phone in an emergency.
People not eligible for the rebate
- people who have not sought an HCP assessment
- people approved for a level 2-4 HCP who have been assigned an HCP
- people who have rejected an HCP
- veterans or veterans' widows or widowers who are eligible under the DVA Rehabilitation Appliances Program
- DVA Gold Card holders
- people who live independently in a retirement village where a personal alert system or similar service is included in the residence contract
- people who live in supported accommodation, such as a supported residential facility or residential aged care facility.
Approved suppliers and alert systems
Personal alert systems are all monitored systems. Some systems let you choose to self-install; others are installed by a technician.
|Range of pendant*||Installation||Purchase price||Annual monitoring cost|
Ph: 1300 665 904
|SmartLink Medi-minder 106-189 or 106-224||Up to 300m||Installation included in purchase price (metro areas only)||$380||
$250 pa until 30 September 2019|
$200 pa from 1 October 2019
Ph: 131 238
|SmartLink 3G Medi-minder||Up to 300m||Pre-configured for self-installation||$380||$228|
|Australian Personal Security (APS)|
Ph: 0447 825 250
|Smartcaller HP5 Bluephone Professional||Up to 100m||Self-install||$430||$250|
Ph: 1300 75 85 95
|CareAlert Smart Dialler Model CA 0417||Up to 150m||Pre-programmed and ready to plug in and use||$380||$250|
Ph: 8352 3300
|Chiptech Eve||Up to 300m||Installation and key safe box included in purchase price (metro areas only)||$380||
$249.60 pa until 30 September 2019|
$200 pa from 1 October 2019
|Eyre Health & Mobility Equipment|
Ph: 8683 4788
|Smart Caller HP5 Bluephone Professional||Up to 100m||Pre-programmed and ready to plug in and use||$435||$250|
Ph: 1800 636 226
|LifeGuard SmartHome IP Dialler||Up to 100m||Self-install $97.90 or installation from $167.20||$499 plus $74.07 for standard wrist/neck transmitter||$275 plus $66 SIM card charge|
Ph: 8202 4695
|Chiptech Eve||Up to 300m||Self-install or RAA installation for $50 (metro areas only)||$379||
3G SIM and network charges included
Ph: 1300 854 365
|SmartLink Medi-minder||Up to 300m||Self-install free or installation from $150||$380||$240|
|SA Ambulance Service|
Ph: 1300 13 62 72
|3G Medi-Minder||Up to 80m||Installation $126.50||$380 plus installation||$324|
|Security House of SA|
Ph: 8162 5500
|SmartLink Medi-minder||Up to 300m||Installation included in purchase price (metro areas only)||$380||$250|
Prices are subject to change.
*The range indicated for each pendant is the maximum distance for its radio signal to effectively reach the alert system when obstructions are not present - eg double-brick walls, trees, hedges.
Help choosing a system
Two organisations can help with choosing a system.
The Catalyst Foundation
The Catalyst Foundation is a government-funded information service that aims to improve the independence and quality of life of seniors by providing free information about available services and facilities.
Visit the Catalyst Foundation website or city office at:
149 Currie Street
Phone: 8168 8776 or 1800 636 368 (SA country freecall)
Independent Living Centre
The Independent Living Centre (ILC) provides information and advice on equipment to help individuals improve their quality of life and maintain their independence. This service is free of charge and available for all members of the public.
ILC has an extensive range of monitored systems for the public to browse and trial. Health professionals can advise on the most appropriate system to suit your needs, as well as provide detailed product information and supplier details.
ILC's equipment catalogue has additional information on personal alert systems.
Visit the ILC at:
11 Blacks Road
Phone: 8266 5260 or 1300 885 886
The National Broadband Network (NBN) and your personal alert system
The introduction of the National Broadband Network (NBN) telephone services may affect people who use personal alert systems. Personal alert systems can work under the NBN but you will need to ensure that, when the NBN begins rolling out in your area, your telephone provider (new or existing) is aware you have an alert system and can support its continued operation.
In some cases, new equipment or extra wiring may be required.
You will need to register your personal alert system using the online NBN Co Medical Alarm Register or by calling 1800 227 300.
You can register immediately, you do not need to wait until the NBN is being rolled out in your area.
How to apply
1. Application form
Download the Application for Approval or phone Personal Alert Systems Rebate Scheme line on 1300 700 169 and ask for a form to be sent to you.
2. Complete with registered health professional
Complete and sign the application form with a registered health professional.
3. Submit the application
Interpreting and translating
To arrange an on-site or telephone interpreter, or to have a document translated, please call the Interpreting and Translating Centre (ITC) on 1800 280 203.
Many documents are provided as PDF files. If you have problems accessing or reading these documents you can ask for a copy to be made available in another format.