Concessions

Personal alert systems rebate scheme

A personal alert system is a device that enables people to call for help in an emergency if they are unable to access or use a telephone.

This scheme provides approved applicants a rebate of:

  • up to $380 for the purchase and installation of approved monitored systems
  • up to $250 per year for monitoring services for approved monitored systems.

Rebates will only be paid to applicants who obtain approval before purchasing an approved system from a recognised supplier.

If you have an urgent medical need for a personal alert system, contact the Personal Alert Systems Rebate Scheme line on 1300 700 169 and ask for priority assessment of your application.

Eligibility

You may be eligible if you:

  • are aged 75 years or older (people of Aboriginal descent must be 65 years or older)
  • have a Centrelink or Department of Veterans' Affairs Pensioner Concession Card
  • are a permanent resident of South Australia
  • meet the additional clinical, functional and social criteria requirements.

Additional criteria

A registered health professional must certify that you meet both the clinical and functional criteria.

Clinical criteria

You must:

  • be at high risk of falls
  • suffer from a major medical or chronic condition that requires an immediate and urgent response in an emergency.

Functional criteria

You must:

  • have sufficient physical and cognitive function to wear and operate the personal alert system
  • be willing to wear the alert system while at your residence and activate it if necessary.

Social criteria

At least one of the following must apply:

  • you live alone
  • you are alone for most of the day or night
  • you live exclusively with someone who is unable to get to, or use, a phone in an emergency.

People not eligible for the rebate

  • Veterans or veterans' widows or widowers who are eligible under the Department of Veterans' Affairs Rehabilitation Appliances Program
  • People who live independently in a retirement village where a personal alert system or similar service is included in the residence contract
  • People who live in supported accommodation, such as a Supported Residential Facility or residential aged care facility.

Approved suppliers and alert systems

Personal alert systems are all monitored systems. Some systems let you choose to self-install; others are installed by a technician.

Monitored systems

SupplierName of alert systemRange of pendant*InstallationPurchase
price
Annual monitoring cost
Active Watch
Ph: 1300 665 904
8261 0660
SmartLink Medi-minder 106-189 or 106-224
(3G SIM card included)
Up to 300m Installation included in purchase price (metro areas only) $380 $250 pa
ADT Security
Ph: 13 12 38
SmartLink 3G Medi-minder
(3G SIM card included)
Up to 300m Pre-configured for self-installation $380 $228 pa
Australian Personal Alert Systems
Ph: 1300 850 436
ERICA 916 2-way Medical Alarm
(3G SIM card included)
Up to 350m Installation $135 $380 $285 pa
Australian Personal Security (APS)
Ph: 8682 5250
Smartcaller HP5 Bluephone Professional
(3G SIM card included)
Up to 100m Self-install $430 $250 pa
CareAlert
Ph: 1300 75 85 95
CareAlert Smart Dialler Model CA 0417
(3G SIM card included)
Up to 150m Pre-programmed and ready to plug in and use 
(installation available in metro areas for $45)
$380 $250 pa
Clarke Security
Ph: 8352 3300
Chiptech Eve
(3G SIM card included)
Up to 300m Installation included in purchase price (metro areas only) $380 $249.60 pa
Eyre Health & Mobility Equipment
Ph: 8683 4788
Smart Caller HP5 Bluephone Professional
(3G SIM card included)
Up to 100mPre-programmed and ready to plug in and use$435$250 pa
INS Lifeguard
Ph: 1800 636 226
LifeGuard SmartHome IP Dialler
(3G SIM card included)
Up to 100m Self-install $89 (plus GST) or installation from $152 (plus GST) $499
Standard Wrist/Neck Transmitter $67.34 (plus GST)
$250 pa plus $5 (plus GST) per month SIM card charge
RAA
Ph: 8202 4695
Chiptech Eve
(3G SIM card included)
Up to 300m Self-install (RAA installation in available in metro areas for $50) $379 $343.20 pa
3G SIM and network charges included
RDNS Alarms
Ph: 1300 854 365
SmartLink Medi-minder
(3G SIM card included)
Up to 300m Self-install free or installation from $150 $380 $240 pa
SA Ambulance Service
Ph: 1300 13 62 72
3G Medi-Minder
(3G SIM card included)
Up to 80m Installation $126.50 $380 plus installation $324 pa
SATELCO
Ph: 8334 1333
Smart Caller HP4 Bluephone Professional
(3G SIM card not included)
Up to 100m Self-install
(Installation available)
$570 $250 pa
Security House of SA
Ph: 8162 5500
SmartLink Medi-minder (3G SIM card included) Up to 300m Installation included in purchase price (metro areas only) $380 $250 pa

Prices are subject to change.

*The range indicated for each pendant is the maximum distance for its radio signal to effectively reach the Alert System when obstacles are present - eg double-brick walls, trees, hedges.

Download the list of approved alert systems and suppliers (85.1 KB PDF)

Help with choosing a system

Two organisations can help with choosing a system.

The Catalyst Foundation

The Catalyst Foundation is a government-funded information service that aims to improve the independence and quality of life of seniors by providing free information about available services and facilities.

Visit the Catalyst Foundation website or city office at:
149 Currie Street
Adelaide

Phone: 8168 8776 or 1800 636 368 (SA country freecall)

Independent Living Centre

The Independent Living Centre (ILC) provides information and advice on equipment to help individuals improve their quality of life and maintain their independence. This service is free of charge and available for all members of the public.

ILC has an extensive range of monitored systems for the public to browse and trial. Health professionals can advise on the most appropriate system to suit your needs, as well as provide detailed product information and supplier details.

ILC's equipment catalogue has additional information on personal alert systems.

Visit the ILC at:
11 Blacks Road
Gilles Plains

Phone: 8266 5260 or 1300 885 886 (SA and NT callers only)

The National Broadband Network (NBN) and your Personal Alert System

The introduction of the National Broadband Network (NBN) telephone services may affect people who use personal alert systems. Personal alert systems can work under the NBN but you will need to ensure that, when the NBN begins rolling out in your area, your telephone provider (new or existing) is aware you have an alert system and can support its continued operation.

In some cases, new equipment or extra wiring may be required.

You will need to register your personal alert system using the online NBN Co Medical Alarm Register or by calling 1800 227 300.

You can register immediately, you do not need to wait until the NBN is being rolled out in your area.

How to apply

1. Application form

Download the Application for approval  (103.1 KB PDF) or phone Personal Alert Systems Rebate Scheme line on 1300 700 169 and ask for a form to be sent to you.

2. Complete with registered health professional

Complete and sign the application form with a registered health professional.

3. Submit the application

Email

Email forms to pasrs@sa.gov.au

Fax

Fax forms to 8226 7047

Post

Post forms (no postage stamp required) to:

Personal Alert Systems Rebate Scheme
Concessions and Support Services
Reply Paid 292
Adelaide SA 5001

Contact

Email

Phone

Personal Alert Systems Rebate Scheme line - 1300 700 169

ConcessionsSA Hotline - 1800 307 758

If you have a hearing or speech impairment - TTY 8226 6789

Interpreting and translating

To arrange an on-site or telephone interpreter, or to have a document translated, please call the Interpreting and Translating Centre (ITC) on 1800 280 203.


Related information

Other websites

Falls prevention

Downloads

Approved suppliers and alert systems (85.1 KB PDF)
Personal Alert System brochure (107.1 KB PDF)
Personal Alert System Rebate Scheme - client information sheet (67.9 KB PDF)
Personal Alert System Rebate Scheme - terms and conditions

Many documents are provided as PDF files. If you have problems accessing or reading these documents you can ask for a copy to be made available in another format.


Was this page useful?

Take a moment to tell us why. If you need a response send an enquiry instead.


Page last updated 13 July 2018

Provided by:
Department of Human Services
URL:
https://www.sa.gov.au/topics/care-and-support/financial-support/concessions/personal-alert-systems-rebate
Last Updated:
13/07/18
Printed on:
21/07/18
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2018