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Quality requirements for disability service providers

Key quality requirements

There are currently five key quality requirements for service providers receiving disability funding from the Department of Human Services (DHS).

1. Prequalification

Non-government service providers must become a member of the Disability Services Provider Panel (DSPP) to be eligible for state disability funding from DHS.

Providers receiving only South Australian Home and Community Care (HACC) funding are not required to be a member of the DSPP.

Apply to be a disability service provider

2. Agreements

Each member of the DSPP will enter into a master agreement with the South Australian Minister for Disabilities. This agreement describes the terms and conditions of being on the panel and the quality requirements that providers must meet when providing services.

There are different agreements for disability and South Australian HACC services.

3. Sector-wide policies and guidelines

Selected DHS policies apply to service providers providing disability services. It is a contract requirement to apply these policies as detailed in the service and the host agreement.

Policies and guidelines for disability service providers

4. Quality improvement

Disability service providers must engage in a formal quality improvement program that suits the size, type and complexity of their organisation.

Service providers with HACC funding are required to participate in the Community Care Common Standards quality review process.

5. Contract management and performance monitoring

DHS Contracting and Sector Liaison Unit is the contact and liaison point for non-government organisations providing disability services. The Unit:

  • monitors service quality
  • collects information about key performance indicators
  • manages contractual obligations.

Quality requirements for the HACC program

Home Care Standards apply to the the South Australian HACC Program and federal HACC Program.

Quality reviews

The Home Care Common Standards assessments are completed by DHS for state-funded SA HACC programs/services where there is no other appropriate quality improvement program in place for the agency. DHS uses the Home Care Common Standards to measure and evaluate how organisations with HACC funding are performing.

Organisations are required to liaise directly with an assessor from the Australian Service Excellence Standards (ASES) assessor panel to complete the Home Care Common Standards assessment requirements.

Information and resources about the Home Care Common Standards (PDF 237 KB) can be found on the Australian Aged Care Quality Agency (AACQA) website.

Review process

The quality review process generally spans 20 weeks. Australian Aged Care Quality Agency (AACQA) or DHS will notify the organisation when its review is due. The service provider:

  • provides a self-assessment
  • participates in an on-site visit
  • receives a quality review report
  • develops a continuous improvement plan.


Contracting and Sector Liaison Unit
Department of Human Services
Phone 8415 4250

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Page last updated 7 May 2019

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