Personal alert systems rebate scheme

New devices with an increased choice in features, eg GPS and falls detection, will soon be available.

Current customers' devices will continue to operate and be monitored.

Due to COVID-19, changes are being made to the way some services are delivered. For a quicker response when applying, scan and email your completed application to Processing delays will apply to applications received by post.

A personal alert system is a device that enables people to call for help in an emergency if they are unable to access or use a telephone.

The Personal Alert Systems Rebate Scheme (PARS) provides approved applicants a rebate of:

  • up to $380 for the purchase and installation of approved monitored systems
  • up to $200 per year for monitoring services for approved monitored systems.

Who should apply

You must:

  • be aged 75 years or older (65 years or older if you are Aboriginal)
  • have a Centrelink or Department of Veterans' Affairs (DVA) Pensioner Concession Card
  • be a permanent resident of South Australia
  • meet the additional clinical, functional and social criteria requirements
  • have sought an assessment from My Aged Care for aged care services and been assessed as one of the following:
    • approved for a Commonwealth Home Support Programme (CHSP)
    • approved for a level 1 Home Care Package (HCP)
    • approved for a level 2-4 HCP and not assigned an interim HCP
    • assessed as not eligible for an HCP.

    Visit My Aged Care or call 1800 200 422 to seek an assessment for aged care services.

Additional criteria

A registered health professional must certify that you meet all the clinical and functional criteria.

Clinical criteria

You must:

  • be a high fall risk
  • suffer from an ongoing major medical condition that requires an emergency response.

Functional criteria

You must:

  • have sufficient physical and cognitive function to wear and operate the personal alert system
  • be willing to wear the alert system while at your residence and activate it if necessary.

Social criteria

At least one of the following must apply:

  • you live alone
  • you are alone for most of the day or night
  • you live exclusively with someone who is unable to communicate using a phone in an emergency.

People not eligible for the rebate

  • people who have not sought an assessment for aged care services from My Aged Care
  • people approved for a level 2-4 HCP who have been assigned an HCP
  • people who have rejected an HCP or CHSP
  • people currently participating in a Transitional Care Programme (TCP)
  • veterans or veterans' widows or widowers who are eligible under the DVA Rehabilitation Appliances Program
  • DVA Gold Card holders
  • people who live independently in a retirement village where a personal alert system or similar service is included in the residence contract
  • people who live in supported accommodation, such as a supported residential facility or residential aged care facility.

Approved suppliers and alert systems

Personal alert systems are all monitored systems. Some systems let you choose to self-install; others are installed by a technician.

Monitored systems


Alert system
(SIM card included)

Range of pendant*InstallationPurchase priceAnnual monitoring cost
Active Watch
Ph: 1300 665 904
8261 0660
SmartLink Medi-Minder 106-189 or 106-224 Up to 300m Installation and key safe box included (metro areas only) $380 $200
ADT Security
Ph: 131 238
IndiPendant (SmartLink Medi Guardian MKII 4G) with Smartfall Detector Up to 300m Installation included (metro areas only) or self-install $380 $200
Australian Personal Security (APS)
Ph: 0447 825 250
Smart Caller HP5 Bluephone Professional Up to 100m Installation included (Port Lincoln area only) or self-install (phone instructions for installation and testing provided) $430 $250
Ph: 1300 75 85 95
CareAlert Smart Dialler Model CA 0417 and a blood pressure monitor Up to 300m Self-install $380 $200
Clarke Security
Ph: 8352 3300
Chiptech Eve Up to 300m Installation and key safe box included (metro areas only) $380 $200
Eyre Health Mobility Equipment
Ph: 8683 4788
Smart Caller HP5 Bluephone Professional Up to 100m Self-install $435 $250
INS Lifeguard
Ph: 1800 636 226
LifeGuard SmartHome 4G IP Dialler with pendant, wristwatch, or fall sensor Up to 100m Self-install or installation from $165 $499 $200 plus
$66 SIM card charge 
RDNS Alarms
Ph: 1300 854 365
SmartLink Medi Guardian MKII 4G Up to 300m Self-install or installation from $150 $380 $244

Prices are subject to change.

*The range indicated for each pendant is the maximum distance for its radio signal to effectively reach the alert system when obstructions are not present - eg double-brick walls, trees, hedges.

Download the list of approved alert systems and suppliers (83.1 KB PDF)

Help choosing a system

Two organisations can help with choosing a system.

The Catalyst Foundation

The Catalyst Foundation is a government-funded information service that aims to improve the independence and quality of life of seniors by providing free information about available services and facilities.

Visit the Catalyst Foundation website or city office at:
149 Currie Street

Phone: 8168 8776 or 1800 636 368 (SA country freecall)

Independent Living Centre

The Independent Living Centre (ILC) provides information and advice on equipment to help individuals improve their quality of life and maintain their independence. This service is free of charge and available for all members of the public.

ILC has an extensive range of monitored systems for the public to browse and trial. Health professionals can advise on the most appropriate system to suit your needs, as well as provide detailed product information and supplier details.

ILC's equipment catalogue has additional information on personal alert systems.

Visit the ILC at:
11 Blacks Road
Gilles Plains

Phone: 8266 5260 or 1300 885 886

The National Broadband Network (NBN) and your personal alert system

The introduction of the National Broadband Network (NBN) telephone services may affect people who use personal alert systems. Personal alert systems can work under the NBN but you will need to ensure that, when the NBN begins rolling out in your area, your telephone provider (new or existing) is aware you have an alert system and can support its continued operation.

In some cases, new equipment or extra wiring may be required.

You will need to register your personal alert system using the online NBN Co Medical Alarm Register or by calling 1800 227 300.

You can register immediately, you do not need to wait until the NBN is being rolled out in your area.

What you'll need

You'll need:

  • your Centrelink customer reference number (CRN) or DVA file number
  • your My Aged Care (AC) ID.

How to apply

1. Application form

Download the Application for Approval  (129.0 KB PDF) or phone Personal Alert Systems Rebate Scheme line on 1300 700 169 and ask for a form to be sent to you.

2. Complete with registered health professional

Complete and sign the application form with a registered health professional.

3. Submit the application





Personal Alert Systems Rebate Scheme line - 1300 700 169

ConcessionsSA Hotline - 1800 307 758

Interpreting and translating

To arrange an on-site or telephone interpreter, or to have a document translated, please call the Interpreting and Translating Centre (ITC) on 1800 280 203.

Related information

Other websites

Falls prevention - SA Health
My Aged Care - Australian government


Approved suppliers and alert systems (83.1 KB PDF)
My Aged Care brochure - Australian government

Many documents are provided as PDF files. If you have problems accessing or reading these documents you can ask for a copy to be made available in another format.

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Page last updated 13 January 2021

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