Direct sales licence
From November 2019 existing direct sales, retail liquor merchant’s and some special circumstances licences will be incorporated into the new packaged liquor sales licence category. New conditions will apply.
During October and November the processing of new applications may be delayed while existing licenses are being transitioned to the new categories.
A direct sales licence allows you to set up a home office or internet based business selling any type of liquor to be delivered anywhere in South Australia.
You cannot have a shopfront, or direct face to face contact with customers with this licence. All transactions must be over the phone, internet or mail.
You can sell alcohol at any time. However, if it's delivered to a South Australian address, it must be delivered between 8.00 am and 9.00 pm.
Changes to licence
A packaged liquor sales licence will replace this licence from November 2019.
Before you begin
To apply for a direct sales licence you will need to:
- provide information about the way you intend to conduct your business by completing the direct sales licence questionnaire (PDF 90KB)
- determine whether you are applying as
- an individual
- a partnership
- a company
- a trustee of a trust or incorporated association
- a copy of the partnership agreement
- an ASIC extract
- an incorporated association constitution including a list of committee members
- a copy of the relevant trust deed
and provide the following documents where applicable:
- determine who holds a position of authority within your corporate structure or trust and lodge a personal identification declaration (PID) to have those persons approved.
Positions of authority
It is your responsibility to ensure that all persons:
- who occupy a position of authority within your corporate structure/trust or,
- receive profits or proceeds from the business
are approved by the Liquor and Gambling Commissioner.
Positions of authority include:
- a sole-trader or persons in a partnership
- directors and shareholders, including where a shareholder is a body corporate
- trustees and beneficiaries of the trust associated with the licensed entity
- committee members in the case of an incorporated association
- any person in the corporate structure which exercises influence or control over the business.
Minors who are shareholders in a proprietary company, or who are beneficiaries under a trust don't need approval.
Personal identification declarations (PIDs)
To be approved by the Liquor and Gambling Commissioner each person must complete and lodge a personal identification declaration (PID) with the application.
If a person has already been approved in a position of authority under another current liquor or gaming licence in South Australia, a PID is only required if their circumstances have changed since their last approval.
Person in a position of authority
A new fee structure will apply from November 2019.
Licensees can calculate their annual licensing fees using the fee calculator.
How to apply
Complete the online application.
Email, post, in person
1. Complete and sign the relevant forms and gather supporting evidence
- Direct sales licence application (PDF 115KB)
- Direct sales licence questionnaire (PDF 90KB)
- Additional questionnaire for new licensees (PDF 104KB)
- Approval of a person application - liquor (PDF 235KB)
- Personal information declaration (PID) form (PDF 681KB)
2. Submit the application
Email applicatons to firstname.lastname@example.org
GPO Box 2169
Adelaide SA 5001
Take your application to:
CBS Customer Service Centre
91 Grenfell Street
What happens next
A copy of your application will be sent to South Australian police licensing enforcement branch.
Notification of your application will also be put on the CBS website and made available to the public. Your case manager will contact you to let you know whether you need to:
- display a notification on the premises
- notify your local council.
You will be asked to provide evidence that you have completed both of these.
If all the approvals are in place and there are no objections, the application process will take approximately six to eight weeks.
As notice of your application is made public any person may object if they have a reason to do so - for example, if your neighbours think that your business is going to be noisy, or have an impact on the neighbourhood.
The police and council may also intervene in your application if there are concerns about public safety and disturbance, or if there are concerns about the fitness and propriety of any person.
If someone objects to your application you will:
- receive a copy of the objection form, which will usually explain the objection
- be invited to take part in a conciliation conference with the objector and the commissioner or a delegate, usually held at CBS in the Adelaide CBD.
The conciliation conference is not a formal process and there's no need to be represented by a lawyer, but you may choose to do so if you think it's necessary.
At the conciliation conference:
- the delegate will ask you to explain exactly what your application is all about, how you wish to trade and so on
- the objectors will explain their concerns
- the delegate will help the parties reach an agreement
- the delegate can explain what the law means and clarify any misunderstandings the parties may have but cannot provide you with legal advice.
If the objectors and you fail to come to an agreement, the delegate can't make a decision and the matter will be referred to a hearing.
A hearing can take place before a delegate or the commissioner if all parties agree, otherwise it will be heard by the licensing court.
At a hearing before a delegate or the commissioner:
- you will be able to put your case forward
- the objectors can explain their concerns
- the delegate or commissioner will make a decision on the application.
If your matter goes before the licensing court, more information will be provided by the court.