Security

Security and investigation agent licence

Investigation agents

Individuals and partners in a business and companies must hold an investigation licence if the business does collection or inquiry work.

Collection work includes:

  • repossessing goods - eg finding and repossessing a vehicle if payments are missed
  • collecting or requesting debt payments
  • serving court orders
  • seizing goods to recovering money - eg for unpaid taxes.

Process servers don't need a licence. However, to run a business you will need to be qualified and free from convictions described in the Security and Investigation Agents Regulations 2011.

Inquiry work includes:
  • searching for information about a person's character, actions or their work
  • gathering evidence to be used in court.

Security agents

Individuals, partners in a business and companies (including all directors) must hold a security agent's licence if they contract services for:

  • crowd or venue control
  • installing and maintaining security systems
  • guarding property or people
  • security systems sales and advice.

Some professions don't need a licence - eg law enforcement, legal practitioners. Refer to Section 4 Security and Investigation Industry Act 1995 for the full list.

Licensed to train security agents

If you will be training people to be licensed agents you must add 'security agent trainer' to your licence application.

Who can apply

Businesses

Sole traders, partners and companies (including their directors) can apply unless they have legal restrictions on their work or business, such as bankruptcy, financial receivership, suspended or disqualified trade licence.

You or your company can't apply if you were a director of a company that was wound up to benefit creditors in the last five years, including if you were a director six months before winding-up started.

Employees

Employees can apply if they are qualified and haven't been disqualified or suspended from holding a trade or business licence.

Offences and convictions

You may not be able to register if you (or a director of the company) have been convicted of:

  • Category A offence - serious (indictable) offence of dishonesty
  • Category B offence - summary offence of dishonesty in the last ten years.

Refer to offences and convictions for detail about these types of offences.

Before you begin

Knowledge and experience

Check you have the right knowledge and experience to apply for a security or investigation agents licence.

There are a number of places that offer training for the security industry.

Companies must have a manager who holds a relevant licence, or more than one manager if their combined licences cover all the company's licence conditions.

Finances

Sole traders, partners in a business and companies must have at least $10,000 in net assets.

You can apply for a restricted licence to work with a licensed business partner if you don’t have all the knowledge and qualifications.

Police clearance - investigation agents

Investigation agents will need to have a National Police Certificate (NPC) no more than 12 months old.

Apply for an NPC - South Australia Police

You do not need an NPC if you:

  • are submitting a personal information declaration - see below for details
  • are director of a company listed on the Australian Stock Exchange
  • have lodged an NPC with CBS in the last year
  • are an overseas resident and have never lived in Australia
  • have held a licence in the last year and are applying for an equivalent licence
  • have already supplied an NPC for a different licence issued under this Act.

Personal information declaration - security agents

Security agents must complete a personal information declaration (PID) form if one hasn't been provided for another current licence.

People who have lived overseas in the last two years must provide a police certificate from the country where they lived and a copy of their passport. If you can't provide the overseas certificate, complete a statutory declaration and include a copy of your visa grant notice.

Fees

Individual - employee, employee under supervision or security industry trainer

$787.00

  • Interstate or NZ licence recognised in SA

$548.50

Individual -business

$1,126.00

  • Interstate or NZ licence recognised in SA

$887.50

Body corporate (company)

$1,621.00

Application for alteration to conditions

$290.00

Apply for a new licence or update an existing licence

Use this form to apply or to change your current licence - eg add the ‘security agent trainer’ sub-category.

1. Application form

Fill out the form, then print and sign it.

Apply now

2. Lodgement

Applications can be lodged online, by post or in person. Choose your lodgement method when completing the form.

If you will be working as a crowd controller where alcohol is served, also attach Crowd controller for licensed premises form 260KB PDF to your application  - fee $122.

Digital licences

You can download your licence or registration to an Apple or Android smart phone or tablet using the mySA GOV app. Hard copies will continue to be issued and it's a good idea to carry these with you until digital licences become widely accepted. For more information visit my.sa.gov.au.

What happens next

South Australian Police will arrange a time for you to be fingerprinted after your application is received.

Estimated processing times for applications

You must have your security agent's licence before you apply for a H6 firearms licence through South Australia Police.

Renew your licence

You will need to renew your licence every 12 months.

Fees

Individual - employee, supervised employee or security industry trainer

$310.00

Individual - business

$649.00

Body corporate (company)

$848.00

How to renew

Online

You'll need your licence number and customer identification number (client ID) ready to pay by credit card.

Renew my licence

Phone

You'll need your licence number and customer identification number (client ID) ready to pay by credit card.

Phone 1300 668 531

Post

Make cheque or money orders payable to the Commissioner for Consumer Affairs and attach to the front page of your renewal.

Consumer and Business Services
GPO Box 1719
Adelaide 5001

In person

Renew and pay for your licence at:

CBS Customer Service Centre
91 Grenfell Street
Adelaide

Or a regional office of Service SA.

What happens next

CBS will send a new card once your renewal is processed. Companies will be able to print a licence certificate using the online register.

You will need to apply for a new licence if it expires.

Changes that will affect your licence

Notify CBS within 14 days if you have committed an offence or have had legal restrictions placed on your work or business, such as bankruptcy, financial receivership, suspended or disqualified work licence.

You will also need to advise CBS when you:

Contact CBS Occupational Licensing

Email: occupational@sa.gov.au

Phone131 882

In person:
91 Grenfell Street
Adelaide

Post:
GPO Box 1719
Adelaide SA 5001


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Page last updated 14 September 2018

Provided by:
Attorney-General's Department
URL:
https://www.sa.gov.au/topics/business-and-trade/licensing/security/security-and-investigation-agent-licence
Last Updated:
14/09/18
Printed on:
20/11/18
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2018