Fair trading laws
Businesses must work within federal and state fair trading laws to make sure they are treating their customers and other businesses fairly.
Australian Consumer Law
The Australian Consumer Law (ACL) is the national law that protects consumers from unfair and unsafe business practices when buying goods and services.
Take the ACL quiz for small business on the Australian Competition and Consumer Commission (ACCC) website to check on how your business is treating customers.
What the ACL covers
The ACL applies to all states and covers:
- trade practices
- unfair contract terms
- unfair practices and unfair trading
- consumer guarantees
- door-to-door sales and direct marketing
- lay-by agreements
- product safety
- information standards that apply to services and goods.
Visit the ACL website for information about standards of conduct and trading practices, and to download business and consumer guides.
Industry codes of conduct - Australian Competition and Consumer Commission
Australian Consumer Law - Australian Government website