Privacy statement - mySAGOV app

This privacy statement outlines the policies regarding the privacy and security of information collected through the mySAGOV app. They should be read in conjunction with the terms of use for the mySAGOV app. Separate terms of use and privacy statement apply to the mySAGOV account. For this statement:

  • 'mySAGOV' refers to the mySAGOV app, the systems that host the data accessed by the user's account and the means of access to this data
  • a reference to 'us', 'we', or 'our' is a reference to the Crown in right of the State of South Australia and includes its agents, instrumentalities, officers, and employees from time to time.

Why we collect your information

The mySAGOV app will collect and use your personal information to support the Government of South Australia in verifying your identity and managing your digital credentials as required.

The mySAGOV app communicates with our other computer systems, which may retain your account information to retrieve and display your credentials, pay your registration renewals via direct debit, send electronic notifications, or undertake other services you request.

How we manage your information

The information collected via the app is encrypted immediately upon submission, then transferred and stored on a secure server within Australia under the control of the Government of South Australia.

This mobile application is operated according to the Government of South Australia's Information Privacy Principles (IPPs) which are available on the Department of the Premier and Cabinet website.  How we collect and handle your personal information is subject to the South Australian Government's IPPs.

We will take reasonable security measures to protect personal information from loss, and unauthorised access, use, modification, disclosure, or other misuses.

We will ensure personal information is stored securely, and is kept and disposed of in accordance with the State Records Act 1997 (SA) or otherwise under law. Strong data encryption mechanisms also protect your personal information during data transmission and when your data is stored.

The mySAGOV app communicates with our other computer systems that will retain your account information for the purpose intended by that connection and or interaction (for example, to maintain the customer record held by a service delivery agency).

We will not disclose your personal information to a third party external to SA Government except:

  • to detect, manage and investigate fraudulent or other unlawful activity;
  • in accordance with the IPPs;
  • if authorised or required to be disclosed by or under law; or
  • with your explicit consent.

mySAGOV app administrators are required to protect and handle your personal information in accordance with the IPPs.

You should note that inherent risks are associated with transmitting information via the internet. Make your assessment of the potential risks to your information security when deciding whether you should use this app.  There are other ways to obtain information from or transact business with us for users who do not wish to use the internet.

What we collect and how we use it

The mySAGOV app collects and uses personally-identifiable information to enable the management of registration and licensing and allow you to display your selected credentials.  The type of personal information collected depends on the use of the app, and is set out under relevant sub-headings below.

The mySAGOV app requires access to your device's camera in order to scan the validation barcodes on other users' digital credentials, if you choose to do so. No photo or video information is sent to or stored on our servers.

SA Government licences, permits, accreditations and registrations

If you log into the mySAGOV app, we will collect your account information, including full name, date of birth, and contact details. We do this to verify your identity and to manage your digital credentials.

Information held in government systems is retrieved via the internet to be displayed by the digital credentials you have added, after you log in and use your PIN. This information is securely stored on your device to enable credentials to be displayed when you are not connected to the internet. This information is deleted when you logout of the app.

Other use

We may use your information to detect, manage and investigate fraudulent or other unlawful activity.

Other mySAGOV app users

When mySAGOV app users validate credentials or are validated (a user-initiated action), high-level identifying information, including first initial, surname, credential type, and the date and time of the validation, will be stored as part of the validation history by the other party as a record of the validation. No other information such as client number, date of birth, address, location data, or photo will be collected.

When this privacy statement does not apply

The mySAGOV app contains links to several other websites because those sites have content relevant to the user. When users follow a link to another website, this privacy statement no longer applies. Linked Government of South Australia sites including SA.GOV.AU, SA Health, Department of Transport and Infrastructure, South Australia Police and Consumer and Business Services are similarly governed by separate privacy policies that you may obtain on their websites.

Updates to this statement

We may update the content of this privacy statement from time to time, so we suggest that if you use the app regularly, you carefully read the information provided.

Making a complaint

If you have a complaint about how the mySAGOV app uses your personal information, please contact our privacy officer at You may also make a complaint to the Privacy Committee of South Australia.

(Version 3.0 published 3 April 2023)

Related information

Page last updated 4 April 2023

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Department of the Premier and Cabinet
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