Feedback and complaints

Community Visitor Scheme

The Community Visitor Scheme (CVS) is an independent statutory scheme that visits and inspects:

  • mental health facilities
  • emergency departments of hospitals
  • disability accommodation
  • supported residential facilities (SRFs)
  • day options programs.

How to request a visit



1800 606 302 between 9.00 am and 5.00 pm weekdays (available from mobile phones and within SA).

Role of community visitors

Community visitors:

  • perform regular (and on request) visits and inspections of approved mental health facilities, disability accommodation, supported residential facilities (SRFs), and day options programs
  • promote the proper resolution of complaints and advocate for the rights of individuals
  • refer issues of concern to relevant people or agencies, including the Minister for Mental Health, the Minister for Disability or the Health and Community Services Complaints Commissioner.

Volunteering with the Community Visitor Scheme

For information on the Community Visitor role and how to apply, go to the Community Visitor Scheme website.

Related information

Other websites

Community Visitor Scheme

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Page last updated 20 February 2018

Provided by:
Department for Communities and Social Inclusion
Last Updated:
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