Feedback and complaints

Community Visitor Scheme

The Community Visitor Scheme (CVS) is an independent statutory scheme that visits and inspects:

  • acute mental health facilities
  • emergency departments of hospitals
  • disability accommodation
  • supported residential facilities (SRFs).

How to request a visit

Email

Phone

1800 606 302 between 9.00 am and 5.00 pm weekdays (available from mobile phones and within SA)

Role of community visitors

Community visitors:

  • perform regular (and on request) visits and inspections of approved mental health treatment centres, disability accommodation and supported residential facilities (SRFs)
  • promote the proper resolution of complaints and advocate for the rights of individuals
  • refer issues of concern to relevant people or agencies, including the Minister for Mental Health, the Minister for Disability or the Health and Community Services Complaints Commissioner.

How to become a community visitor

Community visitors are trained volunteers who work in pairs to:

  • inspect all areas of facilities they visit
  • engage with as many clients as possible to hear about their experiences as a resident
  • make inquiries into client care and treatment.

Community visitors must communicate any issues to staff at the facility to try and resolve these matters. They also provide a written report on their visit to the Principal Community Visitor.

Reports cover whether clients:

  • are treated with dignity and respect
  • receive services responsive and appropriate to their needs
  • receive information
  • are provided with opportunity to discuss their care.

Who can apply

Applicants must be over 18 years of age and willing to undergo necessary DCSI screening, such as disability and child related screening.

Access to a computer and a mobile phone is required to successfully carry out the duties of this position.

This role is not suitable for people who are working full-time.

Applicants from regional SA are encouraged to apply.

Reasonable 'out of pocket' expenses are reimbursed by the scheme.

Before you begin

Read the background information.

How to apply

1. Complete and submit the application form

Complete and submit the application form, along with a current curriculum vitae and at least three referees contact details.

Apply now

2. Attend interview

Attend an interview if short-listed.

3. Attend workshop

Participate in a two-day workshop and at least two orientation visits. Workshops are held four times a year in February, May, August and November.

4. Referee and screening checks

Referees will be contacted and vulnerable person and child-related screening checks will be undertaken.


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Page last updated 17 July 2017

Provided by:
Department for Communities and Social Inclusion
URL:
http://www.sa.gov.au/topics/rights-and-law/feedback-and-complaints/community-visitor-scheme
Last Updated:
17/07/17
Printed on:
21/11/17
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016