Claims against a second-hand vehicle dealer
The Second-hand Vehicle Dealers' Compensation Fund allows people to make a claim against a dealer, if there is no reasonable way of recovering the money they are owed.
Who can apply
You can make a claim if you:
- bought a second-hand vehicle from a licensed dealer and there is a warranty claim
- left the vehicle with the dealer on consignment
- sold a vehicle to a licensed dealer but have not been paid
- bought a vehicle but decided to cancel the purchase during the cooling off period.
You can't make a claim if you:
- are a dealer
- bought a second-hand vehicle at auction
- knowingly bought the vehicle from an unlicensed dealer.
What you'll need
There is an application fee of $150. This can be refunded (partly or in full) depending on the success of the claim.
You will need to provide evidence such as:
- emails and phone snapshot of text messages.
Documents should be certified at your local police station or with a justice of the peace.
How to apply
What happens next
Each claim is considered on a case by case basis. The process may take six to ten weeks, depending on a number of factors.
The Commissioner for Consumer Affairs determines the outcome of a claim. However, if you or the dealer disagree with the decision, an appeal can be made to the Magistrates Court.
If you decide to appeal the decision, you will need to seek independent legal advice.
Consumer and Business Services
Email - firstname.lastname@example.org