Public and community housing disputes

Provide feedback about Housing SA

The Department for Communities and Social Inclusion (DCSI) has several ways to receive customer feedback. This feedback could be a:

  • compliment
  • complaint
  • comment
  • suggestion.

How to provide feedback

Feedback can be provided in various ways:

When filling in the online form, use your Housing SA customer number where it asks for your DCSI client number.

Talking to a supervisor

You can contact Housing SA and ask to speak with the supervisor of the staff member who:

  • provided the service
  • made the decision
  • you would like to complain about.

If the issue is still unresolved you can request to speak with the supervisor's manager.

Making a formal complaint

You can make a complaint if you are unhappy with:

  • how a service was provided
  • the conduct of a staff member.

A formal complaint can be made to Housing SA:

All complaints are treated seriously and confidentially. When making a complaint it may be useful for you to keep a note of:

  • who you spoke with and what section of Housing SA they were from
  • the date and time you talked to them
  • what you talked about - eg what you were told or what they were going to do.

Free, independent support and advice is provided by the Tenants Information and Advocacy Service. They can act as an advocate on your behalf with Housing SA.

If you're unhappy with a decision made by Housing SA you can appeal.

To complain about the behaviour of a tenant in public housing see make a complaint about a disruptive public housing tenant.

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Page last updated 17 October 2017

Provided by:
Department for Communities and Social Inclusion
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