Appeal a public housing decision
If you're unhappy with a decision made by Housing SA, your first step is to discuss the decision with the original decision maker. That person may be able to explain the decision and the reasons behind it.
If you're still unhappy, you may choose to appeal the decision.
The appeals process
The appeals process is a two-stage process.
The first stage is to apply for an internal review. Housing SA conducts an internal review and will assess if the correct policies and procedures were applied in determining your decision.
If you are still unsatisfied with the decision, the next step is to apply for an external review through the South Australian Civil and Administrative Tribunal (SACAT).
What can be appealed
You may appeal a decision made which affects you, including:
- decisions made about your registration for public housing
- things you believe you have been incorrectly charged for - eg maintenance
- decisions made about your application for bond or rent
- non-renewal of your Housing SA lease.
What can't be appealed
You can't appeal:
- disputes between neighbours or the behaviour of a neighbour (although you can appeal how the investigation of a disruptive complaint was carried out)
- government or Housing SA policy
- complaints about staff members
- an eviction if legal proceedings have begun
- situations where a higher jurisdiction is involved, eg a tribunal or court.
Appeal a decision
The first step to apply for an internal review of the decision is to lodge a Housing SA appeal form .
Time limits may apply to appeal a decision, for example, if you wish to appeal the non-renewal of your lease, you must apply within seven days. If you have any questions, contact Housing SA on 131 299.
Apply to the South Australian Civil and Administrative Tribunal
After an internal review has been conducted and if you are unhappy with the outcome, you may be able to apply for an external review of the decision through SACAT. The tribunal reviews government decisions, and handles cases in a range of specific areas.
SACAT will hold a hearing at which it will consider all relevant information provided by you and Housing SA, and will then make a decision. Time limits also apply to the period within which an application to SACAT can be made.
Go to www.sacat.sa.gov.au or call 1800 723 767 for more details. Applications can be made via an online form, or over the phone for people who need additional assistance.