If you're unhappy with a decision made by Housing SA, your first step is to discuss the decision with the original decision maker. That person will explain the decision and the reasons behind it.
If you're still unhappy, you have the option to appeal the decision.
What can be appealed
You may appeal a decision which affects you, including:
- decisions made about your registration for public housing
- things you believe have been incorrectly charged to you - for example maintenance
- decisions made about your application for bond or rent
- non-renewal of your Housing SA lease.
What can't be appealed
You can't appeal:
- disputes between neighbours or the behaviour of a neighbour (although you can appeal how the investigation of a disruptive complaint was carried out)
- government or Housing SA policy
- complaints about staff members
- an eviction if legal proceedings have begun
- situations where a higher jurisdiction is involved, for example a tribunal or court.
Appeal a decision
The first step to apply for an internal review is to lodge a public housing appeal form (410.4 KB PDF). Housing SA will assess if the correct policies and procedures were applied in determining your decision.
Time limits could apply to appealing a decision. For example, if you wish to appeal the non-renewal of your lease, you must apply within 7 days of receiving the decision. If you have any questions, phone Housing SA on 131 299 or email housingcustomers@sa.gov.au.
Apply to SACAT
You can apply for an external review if you are unhappy with the decision made at the internal review. The South Australian Civil and Administrative Tribunal (SACAT) reviews government decisions in these instances.
SACAT will hold a hearing to consider all relevant information provided by you and Housing SA. Time limits also apply to SACAT applications.
Visit the SACAT website to find out more about how to apply.
Related information
On this site
Other websites
- Appeals policy - SA Housing Authority
- Make a complaint about Housing SA - SA Housing Authority
