Residential Bonds Online service
Technical issues have been detected with RBO. Consumer and Business Services are working to fix the problem. Delays in lodging bonds during this time will be taken into account.
Residential Bonds Online (RBO) is a free, secure service that can be accessed at any time and on all internet based devices. With RBO there are no more queues or unnecessary delays – processing times are reduced making all bond transactions faster and easier.
RBO for agents and landlords/proprietors
Agents and landlords/proprietors can:
- lodge a bond – including a bond guarantee
- check a bond status
- manage bond information – ownership, management and tenant/resident changes
- refund a bond.
Tell your tenants/residents about RBO and provide their email address when you lodge their bond online. By doing this your tenant/resident can also use the online service and at the end of the tenancy bond refunds can be processed faster.
Updating or adding a tenant's email address to RBO
If an email address was not provided when the bond was lodged online notify CBS by completing the online form to update or add your email address to RBO.
Registered agents must use RBO
It is compulsory for registered agents to use RBO. Landlords/proprietors who don’t use RBO can still manage bonds manually.
Enrol in a free RBO information session for step-by-step instructions and handy tips on how to navigate the RBO system.
The RBO instruction manual for agents provides easy to follow step-by-step instructions for managing a bond online.
The RBO instruction manual for landlords and proprietors provides easy, step-by-step instructions for managing a bond online.Enrol in a free RBO information session for step-by-step instructions and handy tips on how to navigate the RBO system.
RBO for tenants/residents
Provide your email address to the agent or landlord/proprietor so that you can use RBO.
Update or add your email address to RBO
If your email address was not provided to CBS when your bond was lodged, or if your email address has changed notify CBS by completing the online form to update or add your email address to RBO.
Once your email address is processed you will receive a confirmation email asking you to sign in to RBO.
What tenants or residents can do on RBO
On RBO tenants/residents can:
- check their bond status
- request a bond refund, which can go straight into a bank account or be received as a cheque.
The RBO tenant user guide provides easy to follow step-by-step instructions on how to use RBO.
At the end of your tenancy, keep your Australian bank account open so that your bond refund can be paid into that account. You must lodge an International Money Transfer form with CBS if the bond needs to be transferred into an overseas account, bank fees may apply.