At the end of the lease, the bond should be returned to the tenant if there are no claims for cleaning, outstanding rent or other costs. If a bond guarantee was provided by Housing SA, it will be returned to Housing SA if there are no claims against it. The tenant/resident will have to pay Housing SA any amount of bond that is claimed by a landlord/proprietor.
If registered for Residential Bonds Online (RBO), tenants/residents should check that their email address is entered in the RBO system. An email address can be provided to Consumer and Business Services (CBS) by completing this online form.
If not registered for Residential Bonds Online, the bond can be claimed by completing and signing a bond refund form .
If submitting a refund form at the CBS Customer Service Centre or by post, make sure it is signed by both the tenant/resident and the landlord/proprietor. A tenant/resident should not sign a bond refund form unless they agree to the amount claimed by the landlord/proprietor.
Only one tenant on the lease needs to sign the bond refund. If only one tenant is claiming the refund and other tenants are listed on the bond, attach a completed declaration form to the refund form.
How bonds are refunded
Bonds are refunded in one of two ways:
- directly via EFT into a bank account
- by cheque.
Individual EFT payment request - tenants/residents and landlords/proprietors can use this form to provide bank account details to CBS.
Agents can authorise staff to sign on their behalf by completing an agent's authority form . A new authority form needs to be completed each time there are changes to authorised staff.
If the tenant or resident is overseas
If tenants/residents move to another country at the end of their tenancy, they should keep their Australian bank account open so their bond can be paid into that account. If they need their bond refund paid into an overseas bank account, they will need to lodge an International Money Transfer form with CBS. The overseas bank may charge them a fee to do this.
Claims on the bond
Landlords/proprietors can make a claim for:
- unpaid rent
- repair costs for damage caused by the tenant/resident
- cleaning costs
- cost of re-letting and re-advertising if the tenant/resident leaves before their fixed term tenancy ends.
Tenants and residents should:
- ensure rent is paid up to the end-date
- check the property against the condition report and any photos taken when they moved in
- complete the condition report and take photos when they leave
- provide the landlord and CBS with their new contact details for correspondence - this will ensure the bond is returned quickly.
Dispute a bond claim
A landlord/proprietor, a tenant/resident or Housing SA (if a Bond Guarantee has been provided) can dispute a bond claim. Parties are encouraged to talk to each other first to resolve the dispute.
If the dispute cannot be resolved, either party to the bond can make a claim for some or all of the bond. Registered users can claim, accept or dispute a bond through the Residential Bonds Online service.
Bond claims without the other party's consent
When CBS receives a bond claim without the other party's consent, the person who does not consent to the bond refund is notified of the claim. The notice provides information about the claim so they have a chance to dispute it and includes the date that CBS need to receive a response.
If the tenant/resident does not respond, the landlord/proprietor must provide CBS with evidence of their claim . If the evidence is not sufficient, the claim can be refused and the landlord/proprietor’s claim will be referred to the South Australian Civil & Administrative Tribunal (SACAT) for a decision.
Bond claims involving Housing SA
If a tenant/resident has received a bond guarantee from Housing SA and the landlord/proprietor makes a claim on all or part of the bond, this will become a debt to Housing SA. The tenant will be asked to make an arrangement to repay this debt before receiving another service from Housing SA.
If Housing SA has provided a bond guarantee, as a third party to the bond, they can apply for a bond refund or dispute a bond claim on behalf of the tenant.
On this site
- Residential bonds online
- Moving out of your rental property
- Forms and fact sheets for private rental tenancies
For an alternative version of a document on this page contact CBS - tenancies.