National broadband network in apartments
The National Broadband Network (NBN) Company is a wholesale-only service provider. You can choose from 40 retail telecommunications carriers to purchase your service from. A list is available on the NBN Company website.
Telecommunications carriers may approach you to install and maintain new equipment to provide NBN services in your apartment building. Before you make a decision you should consider:
- all the terms and conditions of the agreement
- if the offer will provide the occupants with a choice of providers and competition into the future
- if you or the occupants will be locked into the decision for a fixed or indefinite period
- if other carriers will be able to install competing cabling in the future
- if carriers are correctly advising on their use of rights to access facilities, particularly in-building cabling
- if the offer is consistent with any pre-existing contracts you or the occupants have with other providers
- any clear plans the new provider has for managing any interference with existing services.
If you are having problems with a telecommunications carrier that you cannot resolve with them, contact the Telecommunications Industry Ombudsman (TIO).
Carrier use of building entry powers
In some cases a carrier may be legally allowed to install and maintain equipment in your building without your consent, except if the building:
- is owned by a corporation
- is on a community title.
The carrier must give you written notice of their intention and tell you about your right to object. You can lodge your objection within five days of receiving the written notice. You may also contact the Telecommunications Industry Ombudsman for further advice within this time period.