Register for housing

Guidelines for writing support letters

Provide support letters if you’re asking for Housing SA to take any special circumstances into consideration. Support letters can be written by:

  • social or support workers
  • community, disability or health workers
  • health professionals or specialists
  • police officers and victim support services
  • religious or community leaders.

The person writing your support letter should know about your circumstances and how they affect your housing situation.

Complete a permission to release information form if you want to give Housing SA permission to speak to a third party - eg support worker, health worker, about your registration.

You may be asked to attend an appointment to discuss your situation in more detail.

Writing support letters

If you’re writing a support letter, include all of below information:

  • your name, contact details and organisation
  • the customer’s full name, address and date of birth
  • who you provide support to, and what form of support you provide
  • how long you’ve been working with the customer
  • the names, dates of birth and relationship to the customer of other people in the customer’s household.

Your letter needs to provide detail about the customer’s situation, including:

  • how it impacts on their ability to secure and maintain housing - eg renting privately
  • if the situation’s likely to change in the future, and how
  • their current and previous housing history - eg currently renting privately, history of homelessness
  • if the customer needs ongoing support to maintain accommodation
  • which services currently provide support to the customer
  • what other support the customer needs and the organisations that will be providing it
  • why public or community housing would be the customer’s only accommodation option
  • any specific property requirements - eg no stairs, bath, specific location close to essential supports
  • other relevant financial, social or cultural circumstances that impact the customer.

Send your support letter to the relevant housing provider - eg Housing SA or your community housing provider.

Information for support workers

Support or agency workers can complete a public housing needs report form (182.7 KB PDF) or a community housing needs report form (102.2 KB DOCX) instead of writing a support letter.

If you’re a support or agency worker, also address the below:

  • how long you’ll be providing support to the customer
  • what support the customer needs to maintain accommodation
  • arrangements you’ve made for additional or ongoing support to the customer - eg referred to other agencies.

Information for health professionals

If you’re a health or medical professional, also address the below:

  • the customer’s condition, and an overview of its impact
  • the customer’s treatment plan and long-term prognosis
  • how the condition directly impacts on their ability to secure and maintain alternative forms of accommodation - eg renting privately
  • if and how the condition will change in the future.

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Page last updated 15 November 2017

Provided by:
Department for Communities and Social Inclusion
URL:
http://www.sa.gov.au/topics/housing/public-and-community-housing/register-public-housing/guidelines-for-support-letters
Last Updated:
15/11/17
Printed on:
16/12/17
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016