Guidelines for writing support letters
Provide support letters if you’re asking for Housing SA to take any special circumstances into consideration. Support letters can be written by:
- social or support workers
- community, disability or health workers
- health professionals or specialists
- police officers and victim support services
- religious or community leaders.
The person writing your support letter should know about your circumstances and how they affect your housing situation.
Complete a permission to release information form if you want to give Housing SA permission to speak to a third party - eg support worker, health worker, about your registration.
You may be asked to attend an appointment to discuss your situation in more detail.
Writing support letters
If you’re writing a support letter, include all of below information:
- your name, contact details and organisation
- the customer’s full name, address and date of birth
- who you provide support to, and what form of support you provide
- how long you’ve been working with the customer
- the names, dates of birth and relationship to the customer of other people in the customer’s household.
Your letter needs to provide detail about the customer’s situation, including:
- how it impacts on their ability to secure and maintain housing - eg renting privately
- if the situation’s likely to change in the future, and how
- their current and previous housing history - eg currently renting privately, history of homelessness
- if the customer needs ongoing support to maintain accommodation
- which services currently provide support to the customer
- what other support the customer needs and the organisations that will be providing it
- why public or community housing would be the customer’s only accommodation option
- any specific property requirements - eg no stairs, bath, specific location close to essential supports
- other relevant financial, social or cultural circumstances that impact the customer.
Information for support workers
If you’re a support or agency worker, also address the below:
- how long you’ll be providing support to the customer
- what support the customer needs to maintain accommodation
- arrangements you’ve made for additional or ongoing support to the customer - eg referred to other agencies.
Information for health professionals
If you’re a health or medical professional, also address the below:
- the customer’s condition, and an overview of its impact
- the customer’s treatment plan and long-term prognosis
- how the condition directly impacts on their ability to secure and maintain alternative forms of accommodation - eg renting privately
- if and how the condition will change in the future.