Seniors metrocard

Seniors metrocard frequently asked questions

What is a metrocard and how does it work?

The new metrocard replaces multi-trip tickets on Adelaide's public transport system. Easy to use and recharge, it's the most convenient way to travel. Seniors Cards now have a metrocard built in.

Seniors Card members can still travel free on all Adelaide Metro public transport outside peak hours, and you can add credit to your card to cover journeys made during peak times. Customer details are not stored in electronic form on a metrocard, but are held securely in the central Adelaide Fare Collection System (AFCS).

What customer details are held in AFCS?

Details in the AFCS system are a subset of the details held by the Seniors Card Unit, and include name, address, date of birth and email address. These details are copied into the AFCS so that:

  • A Seniors Card member can recharge their Seniors Card via the InfoLine or the website
  • A Seniors Card member can be contacted if the Seniors Card has issues related to its metrocard function
  • A Seniors Card member can be contacted if any outstanding payments need to be made

Adelaide Metro's website has more information about metrocard privacy. You can also see Adelaide Metro's privacy policy.

Can I anonymise my details in AFCS?

Yes. Contact the Seniors Card Unit to request it (allow 2 working days). This does not affect the details held by the Seniors Card Unit.

Once completed, the only record held in the AFCS is the Seniors Card number linked to a metrocard number and a de-identified date of birth. The name and address fields are blanked out in the AFCS.

What are the consequences of anonymisation?

You won't be able to use the web to recharge your Seniors Card or view its transaction history.

You won't be able to set up auto-recharge on your Seniors Card.

I haven't received my new Seniors Card

Distribution of the new Seniors Cards is now complete. However, many Seniors Card members didn't receive their new card because they have changed address and didn't notify the Seniors Card Unit.

If you haven't received your new card, please contact the Seniors Card Unit.

What should I do when I receive my Seniors Card?

Your Seniors Card is ready to use on Adelaide Metro public transport during free periods as soon as you receive it. If you wish to travel during peak periods, it is recommended that you load credit ($) onto your card. When you validate your Seniors Card, the metrocard system will deduct the appropriate concession fare.

Do I need to register my Seniors Card?

No. Your Seniors Card is ready to use on Adelaide Metro public transport now.

Do Seniors Card members still receive free and concessional travel on the Adelaide Metro public transport network?

Yes. Seniors Card members can travel free on bus, train and trams at all times other than the morning and afternoon peak weekday periods of 7.01am to 9am and 3.01pm to 7pm, where seniors discounted concession rates continue to apply (approximately 50% discount).

Weekdays (Monday to Friday)

Midnight to 7.00 am    Free for Seniors
7.01 am to  9:00 am   Seniors Concession Rate
9.01 am to 3:00 pm    Free for Seniors
3.01 pm to 7.00 pm    Seniors Concession Rate
7.01 pm to midnight    Free for Seniors

Weekends and public holidays

Midnight to midnight       Free for Seniors

Do I need a different card to access discounts at businesses?

No. The Seniors Card entitles you to discounts and benefits at participating businesses as well as being your metrocard for Adelaide Metro public transport. Refer to the Seniors Card Discount Directory, Your Lifestyle Guide for business discounts.

How do I log into my online metrocard account

Visit the Adelaide Metro website, click on 'Manage metroCARD' and enter your personal account details found on the letter that accompanied your new Seniors Card.

Your login will always be SENIOR_0000000 (the seven digits represented here with zeroes is your Seniors Card number).

Once logged in, you can:

  • check your transaction history
  • recharge your Seniors Card with a credit card
  • set up autorecharge.

If you require a new password, please contact the Seniors Card Unit by emailing seniorscard@sa.gov.au and your login and password details will be sent to you (please allow 2 business days).

Once you have logged in for the first time, it is recommended that you change your password. You can do this by clicking on 'update my details'. New passwords needs to be between 8 and 16 characters long.

Adding money to a Seniors Card for travelling during peak periods

There are a number of options available for recharging your card:

In person

Recharge your Seniors Card in person at:

Simply present your card and pay by cash, credit or debit card.

The minimum recharge is $5 and the maximum amount you can store on your Seniors Card is $200.

Phone

Contact the Adelaide Metro InfoLine on 1300 311 108 where the staff will assist you to transfer funds from your credit or debit card or set up auto-recharge which involves nominating a credit or debit card and an amount that will be automatically loaded onto your Seniors Card when it falls below the minimum threshold.

Online

Visit www.adelaidemetro.com.au/seniors, click on 'Manage metroCARD' and enter your personal account details. You can recharge your Seniors Card with a credit card or you can set up autorecharge.

If you recharge your Seniors Card over the phone or online, you need to validate your card at least once within three months.

Set up auto-recharge

Auto-recharge means your card is automatically topped up when the balance falls below a set amount. All you need to do is provide credit or debit card details and choose the amount that will be automatically loaded onto your Seniors Card when the balance falls below a set amount.

Check the balance on your Seniors Card

You can check the balance on your Seniors Card:

  • at ticket vending machines
  • upon validation on board buses, trains and trams
  • as you enter or exit Adelaide Railway Station
  • by logging in to your account on the Adelaide Metro website.

How will I know when my Seniors Card balance is low or needs recharging?

When you validate your card, the machine will display the fare deducted and the balance remaining on your card. A fare is only deducted during peak travel times. The validation machine provides a warning via a green flashing light when the card value reaches three or fewer remaining trips.

The balance of my card only stays on the display for a split second and I am not sure how much credit I have left

Simply hold your card in front of the machine and the balance information will stay there for as long as you need it.

Validate your Seniors Card when using public transport

Hold your card against the validation machine on a bus, train or tram.

The machine will then indicate the following:

  • Green = validation success (free or concession)
  • Green (blinking) = your balance is low
  • Green + Yellow = validation and recharge success
  • Red = validation unsuccessful (error, insufficient balance or the card is not valid or has been disabled).

The fare deducted and the balance of your Seniors Card will also appear on the display. In most cases you won't even need to take your card out of your purse or wallet. If your card doesn't validate, speak with the bus driver or an Adelaide Metro staff member. If your card balance is below the fare required, you must buy a metroticket (peak times).

For more information about how to validate when boarding a bus, train or tram, you can view a series of Adelaide Metro online video tutorials.

Do I need different Metrocards for peak and off-peak period?

No. Your Seniors Card will recognise the time of travel and register free travel (off-peak) or deduct the appropriate fare (peak).

I have leftover magnetic tickets for use during peak periods. Can these still be used?

Yes. The concession magnetic multi-trip tickets can still be used as they remain compatible with the new metrocard ticketing system. However, you will not be able to buy magnetic multi-trip tickets in the future. Instead, you can add money to your Seniors Card for travelling during peak periods.

Can I still buy single or day trip magnetic tickets on board a bus, train or tram?

Yes, but if you purchase a single trip ticket on board, the concession rate is higher ($2.70) than if you add money onto your Seniors Card ($1.75).

How will I know when my 2 hour transfer period expires?

The validation machine displays the date and time on screen. When you validate your card, the display will change to show the fare deducted and the remaining card balance (peak times).

When you transfer to another service within 2 hours of your first validation, 'Seniors transfer' will appear on the validation machine display.

Hold your ticket in front of the machine and the display will stay there for as long as you need it.

Can I still transfer between services?

You can transfer to another service within 2 hours of your first validation. However, if you validate during the off-peak period, for example at 2.10 pm on a weekday, and then validate again on another service at 3.20 pm, the system will deduct the concession fare price from your Seniors Card as this is now during the peak period.

Can my Seniors Card be used as a 2-Section card?

No. For travel within a 2-Section area you will need a separate 2-Section metrocard or purchase a 2-Section metroticket from the driver or ticket machine.

Do I need to touch my card on the validation machine when I get off the bus, train or tram?

No. However, you do need to validate when you enter and exit Adelaide Railway Station.

What is the minimum amount I need on my Seniors Card to travel during peak periods?

A peak time journey costs $1.75 and you can transfer within 2 hours after the metrocard is first validated.

What if my Seniors Card isn't working on buses, trains and trams?

Please call Adelaide Metro on 1300 311 108 or visit an Adelaide Metro InfoCentre (Currie Street or the Adelaide Railway Station) for Adelaide Metro staff to investigate.

If your card is faulty, please contact the Seniors Card Unit on 1800 819 961 and a replacement card will be issued at no cost and any balance will be transferred.

What if I think I've been charged the wrong Metrocard fare?

Call the Adelaide Metro InfoLine on 1300 311 108 or visit an Adelaide Metro InfoCentre in the Adelaide Railway Station or Currie Street.

What if my card is lost, stolen or broken?

Contact the Seniors Card Unit (freecall 1800 819 961) or email seniorscard@sa.gov.au as soon as possible. A replacement card will be ordered for you, and any balance on your Seniors Card will be transferred to the replacement card. There is no charge for a replacement card and you should receive it within two to three weeks.

Is the balance on my Seniors Card protected?

Yes. In the event that your card is lost or stolen, contact the Seniors Card Unit immediately and any balance will be transferred to a replacement Seniors Card, issued free of charge.

How can I care for my Seniors Card?

Seniors Cards are made of strong plastic, similar to a credit card, and with normal use will last many years. Keep it in your wallet or purse. Do not expose to heat, bend or puncture your Seniors Card as this may damage the internal antenna or microchip. Do not expose your Seniors Card to static electricity, water or extremes of temperature (such as a clothes dryer or car dashboard).

Can I take my mobility aid on Adelaide Metro public transport?

Yes. However, it is recommended that you refer to the Adelaide Metro website for more specific information about safe travel for passengers using mobility aids on public transport.

Can I use my interstate Seniors Card to get Adelaide Metro public transport concessions?

Yes. Interstate Seniors Card holders can visit an Adelaide Metro InfoCentre (Currie Street or Adelaide Railway Station), show their interstate Seniors Card and they will be issued with a magnetic ticket for free travel for a maximum of 14 days.

For travel during peak times, interstate Seniors Card holders need to purchase single trip magnetic tickets or purchase a concession metrocard and add credit onto it.

Interstate Seniors Card holders are now able to access free public transport immediately if they fly into Adelaide Airport. Visit Adelaide Airport's Information Booth at WHSmith Express on the ground floor arrivals area, show your interstate Seniors Card and you will be issued with a temporary metroticket which will be valid for a maximum of 14 days (valid from the date of first validation).


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Page last updated 19 September 2017

Provided by:
Department for Health and Ageing
URL:
http://www.sa.gov.au/topics/family-and-community/seniors/seniors-card/the-new-seniors-metrocard/the-new-seniors-metrocard-frequently-asked-questions
Last Updated:
19/09/17
Printed on:
20/10/17
Copyright statement:
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