Seniors metrocard

How to use the Seniors metrocard

Boarding public transport is now faster and easier than ever before - all you have to do is hold your Seniors Card against the validation machine when boarding a bus, train or tram.

During free travel periods, a free fare will be registered. During peak travel periods (7.01 am to 9.00 am and 3.01 pm to 7.00 pm on weekdays), you can either purchase a single trip ticket or you can add credit ($) onto your Seniors Card and the correct fare will be deducted when you validate upon boarding.

Your Seniors Card is automatically protected, so if it breaks or is lost or stolen, any credit balance can be transferred to a replacement card.

Using the card on public transport

1. Add credit to your card

You only need to add credit to your card if you want to use it during peak travel times. There are a number of ways to add credit to your card.

In person

Recharge your Seniors Card in person at

Simply present your Seniors Card and pay by cash, credit or debit card. The minimum recharge is $5 and the maximum amount you can store on your Seniors metrocard is $200.

By phone

Contact the Adelaide Metro InfoLine on 1300 311 108 where the staff will assist you to transfer funds from your credit or debit card or set up auto-recharge which involves nominating a credit or debit card and an amount that will be automatically loaded onto your Seniors Card when it falls below the minimum threshold.

If the recharge is completed before 9.00 pm, it will generally be available on your Seniors Card when you use it the next morning.

Online

Recharge your Seniors Card online by logging into your metrocard account on the Adelaide Metro website:

  1. visit www.adelaidemetro.com.au/seniors
  2. click on 'Manage metrocard'
  3. enter your personal account details.

You can recharge your Seniors Card with a credit card or you can set up auto-recharge. Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum threshold of $15.

You can also check the balance remaining on your card after you log in.

To access your metrocard account on the Adelaide Metro website, you need to have a login and password. Your login is the word 'SENIOR' followed by an underscore (_) and then your seven digit Seniors Card number (e.g. SENIOR_0000000). Your password was provided to you on the letter you received with your Seniors Card. If you no longer have this letter, or need your password reset, please email seniorscard@sa.gov.au and staff will email the details to you.

Once you have logged in for the first time, it is recommended that you change your password. You can do this by clicking on 'update my details'. New passwords need to be between 8 and 16 characters long.

2. Get on board

Using your Seniors Card on Adelaide Metro public transport is easy, you just have to remember to validate at the beginning of your journey by bus, tram or train.

To validate, simply hold the card against the validation machine as shown in the picture below.

A beep and a green light means that it has validated properly for a free or concession trip.

The deducted fare and the balance of your Seniors Card will also appear on the validation machine's display. Hold your card there if you need more time to read the message on the screen.

metrocard validation machine with seniors metrocard

The machine may also indicate the following:

  • Green (blinking) = your balance is low (down to 3 trips or less)
  • Green + Yellow = validation and recharge success
  • Red = validation unsuccessful (error, insufficient balance or the card is not valid or has been disabled)

You can watch the online video tutorials about how to validate when boarding public transport.

3. Caring for your Seniors Card

If you lose your Seniors Card or it is stolen or stops working, contact the Seniors Card Unit on 1800 819 961 or seniorscard@sa.gov.au and a replacement card will be provided to you at no cost.

Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip.

Don't expose your Seniors Card to static electricity, water or extremes of temperature (such as a clothes dryer or car dashboard).

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Page last updated 14 September 2017

Provided by:
Department for Health and Ageing
URL:
http://www.sa.gov.au/topics/family-and-community/seniors/seniors-card/the-new-seniors-metrocard/how-to-use-the-seniors-metrocard
Last Updated:
14/09/17
Printed on:
18/10/17
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016