Personal alert systems rebate scheme

A personal alert system is a device that enables people to call for help in an emergency if they are unable to access or use a telephone.

This scheme provides a rebate of:

  • up to $380 for approved applicants for the purchase and installation of approved monitored systems.
  • up to $250 per year for approved applicants for monitoring services for approved monitored systems.


To be eligible for a personal alert system rebate you must meet all these conditions:

  • be aged 75 years or older (people of Aboriginal descent must be 65 years or older)
  • have a Centrelink Pensioner Concession Card or a Department of Veterans' Affairs Pensioner Concession Card
  • be a permanent resident of South Australia.

You must also meet the additional criteria described in the next section.

Additional criteria

You must have a referral from a registered health professional who certifies that you meet both the clinical and functional criteria described here.

Clinical criteria – you must:

  • be at high risk of falls, and
  • suffer from a major medical or chronic condition that requires an immediate and urgent response in an emergency.

Functional criteria – you must:

  • have sufficient physical and cognitive function to wear and operate the personal alert system, and
  • be willing to wear the alert system 24 hours a day and to activate the system if necessary.

Social criteria - at least one of the following must apply to you:

  • you live alone
  • you are alone for most of the day or night
  • you live exclusively with someone who is unable to get to the phone in an emergency, or is unable to use the phone.

People not eligible for the rebate

  • Veterans or veterans' widows or widowers who are eligible under the Department of Veterans' Affairs' Rehabilitation Appliances Program.
  • People who live independently in a retirement village where a personal alert system or similar service is included in the residence contract.
  • People who live in supported accommodation, such as a Supported Residential Facility or residential aged care facility.

How to apply

The first step is to gain approval to purchase a system by submitting your application. The option of applying for reimbursement on an already purchased system will no longer be available from 1 December 2014.

After 1 December 2014, rebates will only be paid to an applicant who submits an application and obtains approval before purchasing an approved system from a recognised supplier.

If there is an urgent medical need to obtain a Personal Alert System, the applicant can contact the Personal Alert Systems Rebate Scheme on 1300 700 169 to request priority assessment of their application.

1. Application form

Complete the application form:

2. Lodge the form

Print, sign and post the form (no postage stamp is required) to:

Personal Alert Systems Rebate Scheme
Concessions and Support Services
Reply Paid 292
Adelaide SA 5001

Related information

On this site

Approved suppliers and alert systems


Personal Alert System brochure 241.6 KB
Personal Alert System Rebate Scheme - client information sheet 67.9 KB
Personal Alert System Rebate Scheme - terms and conditions

Many documents are provided as PDF files. If you have problems accessing or reading these documents you can ask for a copy to be made available in another format.


Personal Alert Systems Rebate Scheme
Department for Communities and Social Inclusion
Concessions and Support Services

Phone - 1300 700 169
Email -

If you have a hearing or speech impairment, please use our text telephone service on TTY 8226 6789.

Translating and interpreting

To arrange for an interpreter or translator please call Translating and Interpreting Service (TIS National) on 131 450.

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Page last updated: 6 September 2016