If your property is destroyed or damaged in a disaster, it is likely that you will have lost important documentation. On this page you will find information on where to go for assistance in replacing your documents.
In some circumstances, such as in a major disaster, replacement fees may be waived. This will be advertised at the time.
To replace Australian passports phone the Australian Passport Information Service (APIS) on 131 232.
Birth, death and marriage certificates
To replace birth, death and marriage certificates phone Consumer and Business Services (CBS) on 131 882 or for more information visit the CBS website.
Concession and health care cards
Replacement concession and health care cards including Medicare card, Seniors card and Pensioner concession card can be requested online (if you are already registered), over the phone on 132 307 or visit a service centre. If you need your card urgently a service centre can provide you with a temporary card.
Certificates of Title
A Certificate of Title is an official record of land ownership in South Australia.
Getting a copy of your certificate of title – on this site
Firearms licence and registration papers – contact the SA Police Firearms Branch phone 7322 3346.
Service SA provides access to a range of document replacement services. These can be accessed over the phone, online or by visiting a customer service centre:
- phone 13 10 84 (Monday to Friday 8:00 am to 6.00 pm)
- visit a Customer service centre.
To obtain a copy of a tenancy agreement, contact your landlord or agent.