2018 events

Thomas Foods International Abattoir fire - 3rd Jan 2018

On Wednesday 3 January 2018, the Thomas Foods International (TFI) facility near Murray Bridge was severely damaged by a fire.

Frequently asked questions

The Department for Communities and Social Inclusion website contains TFI fire fact sheets including useful contacts, FAQs for TFI employees and environmental health information.

More recent information is in a media release from TFI, Update on Murray Bridge operations.

Recovery hotline

Call 1800 302 787 if you have been affected by the fire and need information and support. The hotline is open Monday to Friday 8.00 am to 6.00 pm.

Community information centre

The community information centre is located at the Murray Bridge Town Hall, 13-17 Bridge Street, Murray Bridge.

Opening hours are:

  • Friday 19 January 8.30 am to 5.30 pm
  • Monday 22 January to Thursday 25 January 8.30 am to 5.00 pm
  • Closed over the Australia day long weekend.

Staff at the centre will assess individual needs and connect people with relevant services. Thomas Foods International human resources staff, Australian Red Cross, and Disaster and Recovery Ministries are providing services at the community information centre.

Business support and career development

Regional Development Australia's Murray Bridge office provides free:

  • business advice, information, mentoring and connections to other support services
  • career support for individuals through the development of professional resumes, interview and job applications skills and career transition guidance

To make an appointment:

  • visit the office at 137 Adelaide Road, Murray Bridge
  • phone 8535 7170
  • email info@rdamr.com.au


The Centrelink office at 8-12 Bridge Street, Murray Bridge can provide assistance or you can visit the Department of Human Services website. For customers needing language support, please call the Multilingual phone service on 131 202.

Emotional recovery

Visit emotional recovery after a traumatic event for information about looking after mental health and when dealing with damaged homes or properties. This information is also available in translations to some other languages.

Employee Referral Line

Call TFI on 8532 1955 and ask for the Human Resources department for information regarding your payments and leave entitlements. The line is available Monday to Friday, 8.00 am to 5.00 pm.

Environmental health and odour from the site

The Environment Protection Authority (EPA) is working with TFI to ensure damaged carcasses are properly disposed of in a lined, prepared cell at a licensed landfill.

During removal and transport of the carcasses, there is likely to be an unpleasant smell. This is not harmful to health. The EPA website has a fact sheet with information about the odour, the proposed route for removing animal carcasses and the work done to protect the Rocky Gully Wetland and the Murray River.

Financial counselling

Personal telephone financial counselling helpline

Financial counsellors can assist South Australians in financial difficulty by providing information, support and advocacy for their clients. Their services are free, independent and confidential.

Call the National Debt Helpline on 1800 007 007 (free call).

Personal financial counselling

AC Care Financial Counselling and Micro Finance provide a free and independent financial counselling service offering information and support to people facing financial difficulties.

11-21 Kennett Road, Murray Bridge
Phone 8532 6303
Fax 8532 1823.

Rural financial counselling for business and primary producers

Rural Business Support provides a free rural financial counselling service for primary producers or small rural businesses who are more than 75% reliant on primary production for income.

It can assist enterprises to make decisions and work through the implications of the current situation for their business.

Phone 1800 836 211 (freecall).


If you are an existing Housing SA customer and have rent or debt repayment concerns, please contact your local Housing SA Office or your Housing SA Officer.

Insurance assistance

For information on claiming insurance after a disaster, visit the Insurance Council of Australia website or Make an insurance claim.

Psychological counselling

Regional Access offers free psychological counselling 24 hours a day, seven days a week for people 16 years and older living or working in regional South Australia.

To contact Regional Access call 1300 032 186 or visit the Regional Access website.

Useful contacts

For a comprehensive list of useful phone numbers, social media and website links download the Factsheet - useful contacts on the Department for Communities and Social Inclusion website.

Page last updated 19 January 2018

Provided by:
Government of South Australia
Last Updated:
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