Everyone has a right to provide feedback or raise a complaint if they are concerned about the way they have been treated by a service provider.
You can raise your concerns directly with the agency, with or without help from family or friends, or to use an advocacy service. An advocate provides confidential independent information about the rights and entitlements of people using services. They also discuss options and possible consequences of any course of action. Government-funded advocacy services do not charge for their help.
If, after all reasonable steps have been taken, you are still not satisfied with the outcome, contact the Health and Community Services Complaints Commissioner on 8226 8666 or 1800 232 007.
If your complaint relates to discrimination in the workplace, you should contact the Equal Opportunity Commission on 8207 1977.