Security

Security and investigation agent licence

Investigation agents

Individuals, partners in a business and companies must hold an investigation licence if the business does collection or inquiry work.

Collection work includes:

  • repossessing goods - eg finding and repossessing a vehicle if payments are missed
  • collecting or requesting debt payments
  • serving court orders
  • seizing goods to recovering money - eg for unpaid taxes.

Process servers don't need a licence. However, to run a business you will need to be qualified and free from convictions (this is described in the Regulations).

Security and Investigation Agents Regulations 2011

Inquiry work includes:
  • searching for information about a person's character, actions or their work
  • obtaining evidence to be used in court.

Security agents

Individuals, partners in a business and companies (including all directors) must hold a security agent's licence if they contract services for:

  • crowd or venue control
  • security systems - installation and maintenance
  • guarding property or people
  • security systems sales and advice.

Some professions don't need a licence - eg law enforcement, legal practitioners. Refer to Section 4 Security and Investigation Industry Act 1995 for the full list.

Licensed to train security agents

If you will be training people to be licensed agents you must add 'Security Agent Trainer' to your licence application.

Who can apply

Businesses

Sole traders, partners and companies (including their directors) can apply unless they have legal restrictions on their work or business, such as bankruptcy, financial receivership, suspended or disqualified trade licence.

You or your company can't apply if you were a director of a company that was wound up to benefit creditors in the last five years, including if you were a director six months before winding-up started.

Employees

Employees can apply if they are qualified and haven't been disqualified or suspended from holding a trade or business licence.

Offences and convictions

You may not be able to get a licence if you have committed a criminal offence.

Offences and convictions

Before you apply

Knowledge and experience

Check you have the right knowledge and experience to apply for a security or investigation agents licence.

Companies must have a manager who holds a relevant licence, or more than one manager if their combined licences cover all the company's licence conditions.

Finances

Sole traders, partners in a business and companies must have at least $10,000 in net assets.

You can apply for a restricted licence to work with a licensed business partner if you don’t have all the knowledge and qualifications.

Police clearance - investigation agents

Investigation agents will need to have a National Police Certificate (NPC) no more than 12 months old.

Apply for an NPC - South Australia Police

You do not need an NPC if you:

  • are submitting a personal information declaration - see below for details
  • are director of a company listed on the Australian Stock Exchange
  • have lodged an NPC with CBS in the last year
  • are an overseas resident and have never lived in Australia
  • have held a licence in the last year and are applying for an equivalent licence
  • have already supplied an NPC for a different licence issued under this Act.

Personal information declaration - security agents

Security agents must complete a Personal Information Declaration (PID) form if one hasn't been provided for another current licence.

People who have lived overseas in the last two years must provide a police certificate from the country where they lived and a copy of their passport. If you can't provide the overseas certificate, complete a statutory declaration and include a copy of your visa grant notice.

Fees

Individual  employee, employee under supervision or security industry trainer

$770

Individual (business)

$1,102

Company

$1,586

Change existing licence conditions

$284

Apply for a new licence or update an existing licence

Use this form to apply for a new licence or change your current licence - eg add the ‘Security agent trainer’ sub-category.

Attach the Crowd controller for licensed premises form 260KB PDF to your application if you will be working as a crowd controller where alcohol is served - fee $119.

Online

1. Complete the form

Fill in the application.

Apply now

2. Print and sign

Print and sign the completed form.

3. Scan and upload

Scan and upload the signed form along with your supporting evidence.

4. Payment

You can pay by credit card using the CBS secure service. Check your application form for the licence fee.

In person

1. Complete the form

Fill in the application.

Apply now

2. Print and sign

Print and sign the completed form.

3. Lodgement

Take your application to CBS Customer Service Centre or to a Service SA regional office along with your supporting evidence and payment.

Post

1. Complete the form

Fill in the application form, then print and sign it

Apply now

2. Payment

Make a cheque or money order payable to the Commissioner for Consumer Affairs.

3. Lodgement

Post your application, supporting evidence and payment to:

Consumer and Business Services
GPO Box 1719
Adelaide 5001

Phone

If you're not able to apply online, in person or by post, call 131 882 and discuss your options with our staff.

What happens next

South Australian Police will arrange a time for you to be fingerprinted after your application is received.

Estimated processing times for applications

You must have your security agent's licence before you apply for a H6 firearms licence through South Australia Police.

Renew your licence

You will need to renew your licence every 12 months.

Fees

Individual - employee, supervised employee or security industry trainer

$303

Individual - business

$635

Company

$830

How to renew

Online

Make sure you have your licence number and customer number ready to renew online. You can pay by credit card using our secure service.

Renew my licence

Phone

Make sure you have your licence and customer number ready when you call. You can pay by credit card.

Phone 1300 668 531

Post

Make cheque or money orders payable to the Commissioner for Consumer Affairs and attach to the front page of your renewal.

Consumer and Business Services
GPO Box 1719
Adelaide 5001

In person

Renew and pay for your licence at:

CBS Customer Service Centre
91 Grenfell Street
Adelaide

Or a regional office of Service SA.

What happens next

CBS will send a new card once your renewal is processed. Companies will be able to print a licence certificate using the online register.

You will need to apply for a new licence if it expires.

Changes that will affect your licence

Notify CBS within 14 days if you have committed an offence or have had legal restrictions placed on your work or business, such as bankruptcy, financial receivership, suspended or disqualified work licence.

You will also need to advise CBS when you:


Related information

On this site

Register as a security industry training provider

Other websites

Contact CBS Occupational Licensing

Email

Phone

131 882

In person

91 Grenfell Street
Adelaide

Post

GPO Box 1719
Adelaide SA 5001


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Page last updated 19 September 2017

Provided by:
Attorney-General's Department
URL:
http://www.sa.gov.au/topics/business-and-trade/licensing/security/security-and-investigation-agent-licence
Last Updated:
19/09/17
Printed on:
22/09/17
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016