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What is the National Energy Customer Framework (NECF)?
South Australia's NECF Implementation Package
Consultation on the draft Bills to implement the NECF
What is the National Energy Customer Framework?
The National Energy Customer Framework (NECF) is a national regime for the sale and supply of electricity and gas by retailers and distributors to retail customers. It contains a range of consumer protections and is a significant step toward a simplified regulatory regime for retailers and distributors.
The NECF deals primarily with the following matters:
- the retailer-customer relationship and associated rights, obligations and consumer protection measures
- distributor interactions with customers and retailers, and associated rights, obligations and consumer protection measures
- retailer authorisations
- compliance monitoring and reporting, enforcement and performance reporting.
National legislation to give effect to the NECF was passed by the Parliament of South Australia, as lead legislator. The National Energy Retail Law, Regulations and Rules can be accessed on the Ministerial Council on Energy website.
The passage of the legislation did not result in immediate commencement of the NECF in South Australia or any other participating jurisdiction.
It is necessary for each participating jurisdiction to develop Implementing Legislation to apply the NECF in their jurisdiction. The Ministerial Council on Energy has agreed to work towards a common target date of 1 July 2012 for the commencement of the NECF.
For more information on the development of the NECF see the Ministerial Council on Energy Joint Implementation Group.
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South Australia's NECF implementation package
To implement the NECF, South Australia has prepared legislation that will apply the NECF in South Australia and make consequential amendments to current South Australian energy legislation.
Bills introduced into parliament
The following bills to implement the NECF were introduced into the Parliament of South Australia on 15th March 2012:
The National Energy Retail Law (South Australia) (Implementation) Amendment Bill 2012
Statutes Amendment (National Energy Retail Law Implementation) Bill 2012
Draft National Energy Retail Law (Local Provisions) Regulations 2012
The draft National Energy Retail Law (Local Provisions) Regulations 2012 is now available. Please note that the Regulations are in draft form and are yet to be made.
Draft National Energy Retail Law (Local Provisions) Regulations 2012.pdf (PDF 36KB)
Explanatory guide
NECF South Australia's Implemetation Package - Explanatory Material (Word)
NECF South Australia's Implemetation Package - Explanatory Material (PDF 300KB)
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Consultation on the draft bills to implement the NECF
Consultation on the draft bills closed on 22 December 2011.
Submissions were received on the draft Bills from the following organisations:
- AGL
- COTA
- Envestra
- ETSA Utilities
- Origin Energy
- SACOSS
- TRUenergy
Response to submissions on SA's NECF (Excel)
Response to submissions on SA's NECF (PDF 3.2MB)
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