If you've received an unusually high energy bill this page outlines what you can do to check the bill, your energy use and provides tips on how to reduce your future use.
On this page:
Check the meter reading on your energy billCheck your energy useAsk your energy provider about payment optionsReduce your future useCheck the meter reading on your energy bill
An unusually high bill could be due to:
- an estimated meter reading
- catch-up payments from previously estimated meter readings
- an incorrect meter reading.
An estimated meter reading is based on energy used in the past. It is indicated on your bill by the words 'estimate' or the letter 'e' near the meter reading. Energy providers will take an actual reading at least once a year, if you have been charged too much or too little on previous bills it will be corrected in this bill.
Compare your actual meter reading with the one on the bill by reading your electricity or gas meter.
If you think you have been charged incorrectly you should contact your energy provider.
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Check your energy use
Compare your energy use with previous bills for the same period and use the high bill factsheet (PDF 556KB) from the Energy Industry Ombudsman to find possible causes of the increased energy use.
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Ask your energy provider about payment options
If you are having trouble paying the bill, contact your energy provider and discuss your concerns with them. They may be able to arrange for payment options to help you.
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Reduce your future use
Do a home energy audit to find out how you currently use energy in your home as well as what you can do to improve energy efficiency.
The quick guide to saving energy provides quick tips to saving energy based on cost and impact to your energy consumption.
Browse the energy efficiency section of this website for more information on improving your home's energy efficiency.
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More information
Other websites
List of energy providers in South Australia - Essential Services Commission of South Australia (ESCOSA)
Energy Industry Ombudsman of South Australia (EIOSA)