Water, energy and environment

Turning off your natural gas supply

1. Turn off all gas appliances in your home including pilot lights - eg gas cooking appliances, heaters, water heaters.
2. Locate your gas meter. The gas meter is usually in a metal box on the side of your house, commonly located on the side opposite the driveway, or in your front garden under a plastic cover.
   
3. Turn the gas meter off by rotating the valve 90 degrees to the horizontal off position. The meter is off when the handle is at right angles to the pipe.

If you don't know where the gas meter and service valve is on your property, contact your gas provider.

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Turning off your LPG supply

1. Turn off all gas appliances in your home including pilot lights - eg gas cooking appliances, heaters, water heaters.
2. Locate your LPG cylinder. In most cases it will be installed against the house on a concrete slab but the location may vary.
3. Turn the valve at the top of the cylinder all the way clockwise to turn it off.

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Turning on your natural gas supply and LPG supply

1. Before turning on your gas, make sure that all appliance taps and controls are turned off. If you have a gas water heater, make sure the water taps are turned off.
2. For natural gas, turn the meter valve to the on position. For LPG turn the valve at the top anti-clockwise to turn it on.
3. Make sure you read and understand each gas appliance's lighting instructions before you light the appliance.
4. Air can get trapped in a gas installation when the gas supply is turned off. The first appliance you light will purge any trapped air. It may take a few minutes to light while the gas flows from the meter. Once alight, let it burn for at least three minutes to allow the gas to flow correctly. If you have one, gas cookers are the easiest appliance to do this. 
5. Restore gas to your other appliances by following the manufacturer's instructions for turning on and lighting the pilot flame. Instructions are usually located inside the access panel.
6. If you're unable to turn your supply on phone your gas supplier for advice.

If the gas supply company isolated your gas supply, they'll assist you in restoring gas and relighting your gas appliances. If you're not home at the time they'll leave a brochure covering the process for relighting all gas appliances.

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