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South Australian HACC Service Principles Better Practice Project Collaborative projects Innovative Ideas funding Service Principles Projects South Australian HACC Service Principles
The six
South Australian HACC Service Principles (PDF 1.8MB) were launched in October 2010 by the Minister for Ageing. They have been developed to help service providers, staff and volunteers to understand the underlying values of HACC services in South Australia.
These principles are intended as a starting point - they can be reviewed and amended - but they form the basis for how the sector can work together to implement change.
Each principle is defined through a brief explanation. A series of stories are then provided that explore the relevance and potential of these principles to the lives of people who receive HACC services.
A
number of resources are available to help agencies implement the HACC service principles, such as the
HACC South Australia Business Report 2009-10 (PDF 3.1MB) (Word 5.2MB) which includes information on service and program development.[top of page]
Better Practice Project
The Better Practice Project , funded by HACC, works with a large range of agencies throughout South Australia across the sectors of aged care, disability, mental health, vulnerable adults and ethnic community services.
The Project provides support, information, training, resource development, mentoring and consultation around the review and development of service models, in partnership with these agencies.
A DVD, Positive Ageing: It's more than just years, has been developed as a learning resource for Better Practice Project participants.
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Collaborative projects
Collaborative projects are funded through the HACC program in the north, east, west, south and Adelaide Hills regions to improve community services, consumer outcomes and community supports for older people, carers and people with a disability.
Northern Collaborative Project Western Linkages Southern Services Reform Group Eastern Collaborative Project Country collaborative projects contact details
(PDF 10KB) (Word 33KB)Collaborative projects updates (from project officers):
Reporting documents:
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Innovative Ideas funding
Specific one-off funding is provided to agencies to build sector knowledge and commitment to new directions in service provision. Three workgroups have been set up to share information among service providers.
The Innovative Ideas Funding Forum (PDF 104KB) was held in March 2011. The forum outlined:
- the purpose of innovative ideas
- working with Disability, Ageing and Carers
- service agreements and expected reported outcomes (Annexure A, B and C) actions and strategies
- collaborative partnerships
- service providers working together within one of the three innovative ideas workgroups (PDF 489KB):
- alternative models
- service practice Review
- social engagement.
Reporting documents
Annexure A: project workplan template (Word 30KB)
Annexure B: progress report template (Word 65KB)
Annexure C: final report template (Word 86KB)
Workplans
Alternative Models workgroup documents (PDF 107KB)
Service Practice Review workgroup documents (PDF 93KB)
Social Engagement workgroup documents (PDF 90KB)
Progress reports
IIF Collated Progress Report September 2011 (PDF 34KB) (Excel 57KB)
IIF Second Collated Progress Report March 2012 (PDF 114KB) (Excel 99KB)
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Service Principles Projects
Disability, Ageing and Carers (DAC) in conjunction with the HACC Reforms Reference Group has commissioned two projects which are important components of the service reforms. These projects will provide a framework and resources for services wishing to:
- evaluate the implementation of the HACC Service Principles and how these have impacted on people receiving HACC services
- understand the most effective ways to engage consumers and carers in all levels of service planning, design and evaluation.
A literature review has been completed for each project and is available below.
The consultants, Ronda Held and Associates, will share the findings of these reviews and seek the views of services providers, consumers and carers on a draft framework in each of the areas of evaluation and consumer participation. The consultations will inform the final frameworks in both of these areas.
1. Service Principles Evaluation Plan and Research Project Report
This report outlines the findings of a literature review of evaluation methods in health and community services that may be applicable to the evaluation of HACC services, in particular the implementation of the Service Principles.
The purpose is to identify the required level and method of evaluation needed to understand and ensure that the implementation of the HACC Service Principles has a positive impact on consumer and carer outcomes, develop tools to assist in developing this impact that will provide a universal standardised mechanism for DAC and HACC funded agencies to use to measure outcomes.
An annotated bibliography summarises 109 evaluation studies that are of potential relevance in terms of evaluation methodologies that might be part of an evaluation framework for the HACC Service Principles.
HACC SP Evaluation Project Report Dec 2011 (PDF 605KB)
2. Service Principles Consumer Participation Plan and Research Project Report
This literature review includes consumer participation methods in health and community services that may be applicable to HACC Services, summarises key themes regarding consumer participation, and identifies barriers, success factors, evaluation issues and issues relating to the involvement of culturally and linguistically diverse groups.
The project examines ways to ensure that consumers are involved in all aspects of the Service Principles implementation process to ensure the embedding of HACC Service Principles into practice has a positive impact on the consumer outcomes.
Development of consistent models will provide a standard method of approach for DAC and HACC funded agencies and their staff and volunteers to achieve meaningful consumer involvement. The models will focus on embedding HACC Service Principles into practice. Agencies should make maximum use of models already developed, be informed by and build on them.
HACC SP Consumer Participation Project Report Dec 2011 (PDF 616KB)