Housing, property and land

On this page: 

When to make a complaint 
Talking to a supervisor 
Making a formal complaint
Giving formal feedback to Housing SA

When to make a complaint

You can make a complaint if you are unhappy with:

• how a service was provided
• the conduct of a staff member.

At any time you can choose to:

• talk to a supervisor about the problem
• make a formal complaint.

If you're unhappy with a decision made by Housing SA you can appeal.

All complaints are treated seriously and are confidential and when making a complaint it may be useful for you to keep a note of:

1. who you spoke with and what section of Housing SA they were from
2. the date and time you talked to them
3. what you talked about - eg what you were told or what they were going to do.

Free, independent support and advice is provided by the Tenants Information and Advocacy Service. They can act as an advocate on your behalf with Housing SA.

To complain about the behaviour of a tenant in public housing see What to do if you have a problem with your neighbour.

[top of page]

Talking to a supervisor

You can contact Housing SA and ask to speak with the supervisor of the staff member who:

• provided the service
• made the decision
• you would like to complain about.

If the issue is still unresolved you can request to speak with the supervisor’s manager.

[top of page]

Making a formal complaint

A formal complaint can be made to Housing SA:

• verbally, by phone (131 299) or in person at a Housing SA office 
• by email
• in writing by using the client feedback form on the Department for Communities and Social Inclusion (DCSI) website.

When filling in the online form, use your Housing SA customer number where it asks for your DCSI client number.

[top of page]

Giving formal feedback to Housing SA

To provide feedback to Housing SA, use the processes set up by the Department for Communities and Social Inclusion (DCSI). This feedback could be a:

• compliment 
• complaint 
• comment 
• suggestion.

Feedback can be provided in various ways: 

• verbally, by phone or in person 
• by email to dcsi.clientfeedback@dcsi.sa.gov.au  
• online at the DSCI website 
• in writing by using the client feedback form on the DCSI website.

When filling in the online form, use your Housing SA customer number where it asks for your DCSI client number.

[top of page]

---

More information

On this site 

Freedom of Information  
Right to be heard - complaints and support 
Appealing a community or public housing decision 

Downloads

Interpreting services (PDF 490KB) (Word 980KB)